... Support Leaders
The customer service and support function is vital to maintaining customer loyalty and influencing brand perceptions. Gartner for Customer Service & Support Leaders provides indispensable insights, advice and tools needed to achieve service and support leaders’ mission-critical priorities ...
Get more from Gartner
Interested in receiving proven business and technology insights, analyst guidance, benchmarks, diagnostics and more? Connect with a Gartner representative to learn more about becoming a Gartner client.
... says Shayla Combs, Principal Analyst at Gartner. As AI transforms how work gets done, talent risk management becomes a critical driver of business outcomes. AI creates workforce risks that technology alone cannot solve “This is a career-defining moment for CHROs. Those who act decisively can transform their ...
... better align strategy with execution and business outcomes. EA roadmap FAQs What is an enterprise architecture roadmap and why does it matter? An enterprise architecture roadmap is a structured plan that connects business strategy to capabilities, initiatives and outcomes. Critically, it guides investment ...
... CISOs focus on proven AI use cases that deliver measurable outcomes? Gartner recommends starting with clear objectives, piloting AI solutions in high-impact areas and measuring results. Developing staff skills and integrating AI into existing workflows are critical for success. As AI capabilities mature ...
... procurement and vendor management leaders often don't know where to start when deciding whether to outsource some of their IT services. This tool enables IT SPVM leaders to assess outsourcing viability and calculate risks by focusing on critical requirements that impact the decision. When to Use Directions ...
Analyst(s): Irada Veliyeva | Matt Baldino | Andrea Lanzavecchia | Tom Sieber
... client? CoPs are critical for knowledge sharing and professional development in software engineering, especially in a rapidly evolving technology landscape, but it can be hard to keep members engaged. Software engineering leaders can use this guide to establish and maintain thriving CoPs that adapt to members ...
... experimentation and applying knowledge in new ways. CIOs must be careful not to let AI-driven speed and convenience lead to complacency or loss of institutional knowledge. Instead of relying solely on AI for quick results, it’s essential to maintain critical thinking and human insight to drive true innovation ...
... functional capabilities of mature D&A organizations to ensure alignment with business stakeholders, scale analytics delivery through AI and manage cloud costs. These data points and accompanying trend analysis are critical for D&A leaders to stay ahead in the fast-moving market dynamic. Analysis Research ...
... Gartner client? Heads of I&O face mounting complexity and competing demands, making prioritization essential for delivering impactful results. Applying the Pareto principle, intersectional analyses and AI tools can enable them to focus resources on the critical few areas that drive both business value ...
Analyst(s): George Spafford | Sanchi Bhat | Melanie Freeze