... usage decisions, resulting in misaligned expectations. Lenovo’s I&O function fosters shared accountability by empowering IT and business teams to take responsibility for both their cloud usage and resulting costs. Case Overview Problem Critical Components Results Recommendations Gartner Recommended Reading ...
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... Knowledge plays a foundational role in the successful delivery of both self-service and assisted service, and is now more critical than ever for AI success. Customer service and support leaders should use this tool to build a compelling business case for investment in a knowledge management program. When to ...
... geopolitical events create pressure on IT budgets, CIOs must pivot cost conversations from the cost of inputs to the cost of outcomes. This research provides CIOs with two methods to quickly pivot their cost and value conversation to focus on critical business outcomes. Overview Introduction Analysis Gartner ...
... and often failing to address fostering trust in the use of AI solutions. Healthcare and life science CIOs can use this research to understand the critical elements of trust-based AI. Overview Introduction Analysis Gartner Recommended Reading Gartner Research ...
... Value tracking for PPM leaders often fails when discussions and plans to deliver business outcomes shift to delivering outputs on time and within budget. Nationwide’s PMO embeds accountability across the investment life cycle through a value monitoring process that drives ownership, proactive support ...
... Executive leadersmust communicate the progress, success and value creation of AI, GenAI and agentic AI vertically (up to CEO and direct reports) as well as horizontally to C-suite peers. This presentation offers impactful messages, findings and evidence to enable effective communications with a high critical-message ...
... Access Research Already a Gartner client? Trust is a critical currency for CIOs. A CIO-CEO relationship built on trust accelerates progress on strategic goals and enables smarter decisions for the organization. Use four activities to strengthen trust by delivering against outcome-focused competence, ...
... Salesforce’s recent Slack data restrictions mark a critical inflection point in the enterprise AI landscape as platform providers create “walled ecosystems.” Tech services leadersmust champion customer data sovereignty for clients or risk losing control of their data and impacting options for future ...
Analyst(s): Ben Fieselmann | Chrissy Healey | Danny Ryan