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Premium Research Aug 2024
... Tools that continuously identify opportunities to improve the digital employee experience based on usage and performance data are critical for a thriving digital workplace. This research guides end-user services and digital workplace leaders in selecting the right DEX tool vendor. Strategic Planning ...

Analyst(s):   Stuart Downes   |   Lina Al Dana   |   Tom Cipolla   |   Dan Wilson   |   Autumn Stanish
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Research April 29 2021
... Team Gartner research shows that more than 50% of B2B technology buyers are pessimists (that is, they regret their technology purchase decisions). There are upsides to working with pessimist buyers; therefore, understanding the dispositions of pessimist buyers is critical for technology and service providers ...
Research Feb 2017
... Network Management Needs an Update Definition of Provider/Partner Alignment Scope of Provider/Partner Alignment Framework of Provider/Partner Alignment Critical Capabilities of Provider/Partner Alignment Use Cases of Provider/Partner Alignment Gartner Recommended Reading Gartner Insights Abstract ...

Analyst(s):   Bryan Cole
Research Aug 2017
... will continue to face disruption in coming years, leading to the adaptation of different market scenarios. Here, CSP CIOs can develop strategies that align with the allegiance scenario, where open ecosystem participation and community-style collaboration will be vital. Analysis The CSP Market Scenarios ...

Analyst(s):   Mentor Cana   |   Amresh Nandan
Research Oct 2017
... Access Insights Already a Gartner client? Governance is one of the most critical capabilities and leadership disciplines required for CIOs to enable organizations to execute on their operational and strategic goals. Technology evolution is driving digital and other transformational business models, requiring ...

Analyst(s):   Remi Gulzar   |   John MacDorman
Research Aug 2021
... ServiceMax ServiceNow ServicePower Inclusion and Exclusion Criteria Evaluation Criteria Context Market Overview Gartner Recommended Reading Note 1. Critical Capabilities: Detailed Functionality Requirements Evaluation Criteria Definitions Gartner Magic Quadrant Abstract ...

Analyst(s):   Naved Rashid   |   Jim Robinson
Research Nov 2012
... Insights Already a Gartner client? Stakeholders are at the core of getting things done. When trying to achieve results through others, it is critical to know with whom you are talking and their positions relative to the issue at hand. The heart of effective stakeholder management is identification, segmentation ...

Analyst(s):   Heather Colella   |   Andy Rowsell-Jones
Research Apr 2013
... demands enterprise architects with engagement skills and business acumen, in addition to technical know-how. However, many EA groups struggle to find the right people. In the age of outsourcing, few people develop the deep technical know-how in the context of the business that once formed the base of the ...

Analyst(s):   Enterprise Architecture Research Team
Research Dec 2017
... Postmodern ERP transformation is critical to digital business transformation. CIOs should reduce the complexity of the administrative systems to optimize business processes, establish a network of digital transformers, eliminate customizations and improve operational efficiency. Key Challenges Introduction ...

Analyst(s):   Robert Yanckello   |   Terri-Lynn Thayer
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