... insights across a variety of formats, Gartner IT Symposium/Xpo offers a series of special programs that provide deeper exploration of key trends and valuable in-person connections with peers and industry leaders. Learn more about the conference experience by program: The CIO Circle Program Women in Technology ...
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... counsel (GC) must help their teams adopt an active approach to matter management that sets clear expectations, provides continuous oversight, and evaluates performance at every stage.” A survey of 200 in-house and law firm lawyers, taken through December 2024 showed that more than half agreed that in-house ...
... maximize AI’s value while managing critical risks with the complimentary ebook AI in Cybersecurity: Minimize Risks and Maximize Impact. Gartner Security & Risk Management Summit Gartner analysts are presenting the latest insights for security and risk management leaders at the Gartner Security & Risk Management ...
... About Gartner for High Tech Leaders and Providers Gartner for High Tech Leaders and Providers equips tech leaders and their teams with role-based best practices, industry insights and strategic views into emerging trends and market changes to achieve their mission-critical priorities and build the successful ...
... Gartner poll of 163 customer service and support leaders conducted in March 2025 found 95% of customer service leaders plan to retain human agents to strategically define AI's role. This approach ensures a “digital first, but not digital only” strategy, avoiding the pitfalls of a hasty transition to an agentless ...
... STAMFORD, Conn., July 23, 2025 Service LeadersMust Adapt Strategies to Engage Customers on Search Engines, Social Platforms, and GenAI Tools More than half (51%) of all customer service journeys now begin on third-party platforms such as Google, YouTube, and ChatGPT, with search engines being the most popular ...
... what organizations must consider as they evaluate and adopt AI governance platforms. Journalists who would like to speak with Lauren Kornutick can contact matt.lodolce@gartner.com. Media are welcome to reference this material with proper attribution to Gartner. "Gartner projects that effective governance ...
... strategic vision in leveraging AI. By 2030, universal semantic layers will be treated as critical infrastructure, alongside data platforms and cybersecurity. Developing a universal semantic layer is now a must‑do for D&A leaders either leading or supporting AI. It is the only way to improve accuracy, manage costs ...
... procurement priority, making strategic sourcing a critical lever in the CPO toolbox to achieve best overall value. Inflation is changing the way strategic sourcing leaders negotiate Chief procurement officers (CPOs) across industries would agree that negotiating with suppliers is challenging even in the most ...