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Premium Research May 2023
... Despite the improved maturity of AI-based sales technologies, application leaders supporting B2B CRM struggle with AI implementation strategy. Use this research to align with cost-optimization targets and drive revenue growth. Overview Introduction Analysis Gartner Recommended Reading Gartner Insights ...

Analyst(s):   Guy Wood   |   Varun Agarwal   |   Ilona Hansen   |   Melissa Hilbert   |   Adnan Zijadic
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Premium Research Mar 2024
... ChatGPT and other generative AI tools are changing how Communications teams work. Communications leaders can learn from these four simple ways on how to get started using publicly available generative AI in content workflows. Overview Conclusion Contributors Gartner Recommended Reading Gartner Research ...

Analyst(s):   Elizabeth Kilbride
Premium Research Apr 2024
... the D-Suite Vodcast, Gartner expert Lydia Clougherty Jones discusses the top priorities for data and analytics leaders to include in their AI ethics and responsible AI initiatives, and how to get started. Overview Gartner Recommended Reading Gartner Research ...

Analyst(s):   Lydia Clougherty Jones   |   Rita Sallam   |   Afraz Jaffri
Premium Research Feb 2024
... Gartner First Takes Fresh insights on emerging trends 本リサーチノートでは、Gartnerのエキスパートが、CRMソリューションにエンタプライズ生成AIを活用する主要な15のユースケースを特定している。CRM戦略の責任を担うアプリケーション・リーダーは、本リサーチノートを使用して、最高のビジネス価値をもたらし、自社が取り組む上で最も現実的なAI投資を目指すべきである。 推奨リサーチ 根拠 ...

Analyst(s):   Ken Kawabe
Premium Research Mar 2024
... GenAI-enabled tools and technologies have led to widespread, unmanageable AI experimentation within enterprises. Interviews with over 30 Fortune 500 CEAs revealed they are maximizing AI value by streamlining experimentation, building visibility, facilitating governance and prioritizing investments. ...

Analyst(s):   Mehak Kaur
Premium Research Feb 2024
... Generative AI provides opportunities to innovate critical go-to-market activities, including messaging development. Product marketing leaders must understand when and how to leverage generative AI to support messaging, depending on the use cases and communication goals. More Detail Gartner Recommended ...

Analyst(s):   Robert Benitez   |   Alan Antin   |   Molly Beams
Premium Research Nov 2024
... Along with its numerous benefits, AI brings serious data, performance and staff-related risks for the finance function to mitigate. Finance transformation leaders should carefully plan which risks to address during AI planning, piloting and scaling to minimize issues without slowing progress. Gartner ...

Analyst(s):   Marco Steecker   |   Rajat Pandey
Premium Research Mar 2024
... Development and use of generative AI will influence and respond to the regulatory and legal policy landscape. Technology innovation leaders must understand the potential regulatory implications of GenAI to drive positive innovation and position their organization for long-term success. Overview Introduction ...

Analyst(s):   Bart Willemsen   |   Laura Cohn   |   Maesea McCalpin   |   Abbott Martin   |   Stuart Strome
Premium Research Jul 2024
... customer and consumer experience in a highly seasonal business, Unilever Ice Cream has executed an E2E supply chain digitalization initiative leveraging AI across planning, manufacturing and go to market. Learn the details from Unilever Ice Cream’s CSCO Sandeep Desai. Gartner Recommended Reading Gartner ...

Analyst(s):   Pierfrancesco Manenti
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