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Premium Research Apr 2025
... The surge in AI innovations has triggered a fivefold growth in median investments in emerging tech in the last two years. Product leaders must optimize investments in emerging tech to stay competitive by stepping up R&D talent development, evaluating co-development approaches and differentiating with ...

Analyst(s):   Roberta Cozza
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Premium Research Apr 2025
... An AI strategy articulates the enterprise vision for AI, but it alone doesn’t ensure the creation of AI-enabled business value. Heads of enterprise architecture can use this research to enable efficient execution and ongoing refinement of their enterprise AI strategy to unlock business value from AI. ...

Analyst(s):   Ian Reynolds   |   Prachi Madan
Research Mar 2025
... Access Research Already a Gartner client? The ability and ambition to use generative AI for better business results will be a defining factor for success over the next decade. To harness its potential, CIOs must partner with CxOs to skill the workforce in use-case identification, tech fluency, prompting ...

Analyst(s):   Darin Stewart   |   Tori Paulman   |   Brandon Germer   |   Whit Andrews
Premium Research Apr 2025
... summary features perspectives from 37 Gartner Research Board for Global CIOs and Data and Analytics Research Board members regarding their generative AI (GenAI) training initiatives. It outlines the methods members use to deliver GenAI training, their estimated training budget, and the strategies to measure ...

Analyst(s):   Consult the Board Research Team
Premium Research Nov 2023
... Generative AI restructures how work is done for rich content such as text and graphics, which will lead to major shifts in what IT services are asked to do and how they will accomplish it. Service providers must pursue what GenAI enables and experiment with pricing and operating shifts. Overview Strategic ...

Analyst(s):   Chrissy Healey   |   Whit Andrews
Premium Research Oct 2024
... Gartner First Takes Fresh insights on emerging trends The 12 most promising generative AI use cases for CX are measured against value and feasibility. Enterprise applications leaders can use this evaluation for strategic conversations with their business units and IT peers to help guide prioritization ...

Analyst(s):   Don Scheibenreif   |   Michael Chiu   |   Maria Marino   |   Ilona Hansen
Premium Research Aug 2024
... Gartner First Takes Fresh insights on emerging trends This comparison plots 17 of the most prominent use cases for generative AI in public safety against value and feasibility. CIOs in public safety can use this to start strategic conversations to guide investment decisions in this technology and achieve ...

Analyst(s):   Mike Shevlin   |   Michael Brown
Research Jan 2021
... Insights Already a Gartner client? AI operates as a “black box” in most organizations, so gaining clarity about AI models is the first step application leaders must take to gain the context needed for risk management. We outline the top five priorities for managing AI risk in your organization. Overview ...

Analyst(s):   Avivah Litan   |   Anthony Mullen   |   Jeremy D'Hoinne
Research Jul 2024
... Already a Gartner client? Executive leaders often struggle to identify valuable AI opportunities within their enterprise. This research provides a comprehensive AI treasure map that executive leaders can use to pinpoint areas where AI can generate growth, improve business processes and maximize business value ...

Analyst(s):   Dave Aron   |   Owen Pengelly   |   Rob O'Donohue   |   Brook Selassie
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