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Premium Research Jul 2024
... are prioritizing investments in deployment and governance of AI and data and analytics to achieve business value. Banking CIOs can use this Hype Cycle to identify and prioritize technologies and trends needed to derive business value from AI initiatives. Analysis Definition: Why This Is Important Business ...

Analyst(s):   Jasleen Kaur Sindhu
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Premium Research Aug 2024
... Generative AI creates new opportunities in the cloud market for providers that understand how to use it. With this report, offering managers at cloud IT services providers can learn how GenAI can be used to improve customer experience and engagement and generate cloud deliverables. Overview Strategic ...

Analyst(s):   Fernando Pereiro
Research Apr 2025
... Access Research Already a Gartner client? Product leaders using this tool can assess alignment with the U.S. federal government’s AI Risk Management Framework. The tool provides actionable insights across RMF functions and outlines a compliance-focused plan to guide product roadmap planning and execution ...

Analyst(s):   Whit Andrews   |   George Sellner   |   Michael Brown
Premium Research Nov 2024
... Data, analytics and AI leaders struggle to articulate the value of their initiatives in business terms that executives can understand and relate to. Gartner’s Enterprise Value Equation provides a framework for leaders to tell their value story, measure and maximize impact, and get funding. Overview ...

Analyst(s):   Melissa Davis   |   Sarah James   |   Rita Sallam
Premium Research Nov 2024
... The NIST AI Risk Management Framework establishes guidance for implementing AI solutions for use by the U.S. federal government. U.S. federal CIOs can use this research to get a foundational understanding of the framework and immediate actions they can take to manage AI-related risk. More Detail Gartner ...

Analyst(s):   Michael Brown   |   George Sellner
Premium Research Apr 2024
... Generative AI can enhance everyday power and utility productivity and enable transformative strategies like intelligent operations. Yet AI-related hype and failing projects erode trust. CIOs need to systematically evaluate use cases, risks and GenAI feasibility to achieve strategic success. Gartner Research ...

Analyst(s):   Jo-Ann Clynch
Research Mar 2024
... Access Research Already a Gartner client? Just stopping by? With SaaS vendors introducing generative AI functionality into their existing solutions, renewal costs will increase. Sourcing, procurement and vendor management leaders must seek and gain transparency, determine impact and map out their negotiation ...

Analyst(s):   Mike Tucciarone   |   Hannah Decker
Premium Research Jan 2025
... CPaaS and CCaaS platform features, combined with AI, are providing powerful tools to improve customer experience. Product leaders need to focus on positive business outcomes as measured by KPIs like average handling time and mean time to resolution when building their CPaaS and CCaaS solutions. Overview ...

Analyst(s):   Manoj Bhatia
Premium Research Jan 2025
... Economic pressures, demands for technology advancement, and the proliferation of AI and GenAI are forcing payers to reevaluate and reshape how they do business. Our predictions can help healthcare payer CIOs prepare for investments that will reduce costs, improve revenue and optimize the business. Overview ...

Analyst(s):   Connie Salgy   |   Austynn Eubank   |   Faith Adams
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