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... Access Research Already a Gartner client? Just stopping by? ITリーダーは、CRM戦略やマシン・カスタマー、デジタル・エクスペリエンス、カスタマー・エクスペリエンスといった施策に関する最適化と投資を続けている。本リサーチノートでは、2024年以降に起こり得る影響について3つの仮説を立てて説明する。 要約 戦略的プランニングの仮説事項 分析 Gartnerによる過去の仮説 推奨リサーチ 根拠 Gartner Research ...
... Access Insights Already a Gartner client? Customer management BPO is experiencing a seismic shift from offshore voice services to digital and work-at-home services while delivering customer experience and trust. Business unit leaders at TSPs should capitalize on these trends for profitable, high-impac ...
... The use of GenAI tools and techniques in IT projects will likely carry long-term pricing implications, license compliance costs and contractual risks. Sourcing, procurement and vendor management leaders must negotiate contractual concessions and protections to gain long-term benefits from GenAI use. ...
... In this episode, watch Global Chief of Research Chris Howard on Top of Mind as he discusses major technology and business themes that will shape 2024. Gartner Recommended Reading Gartner Research ...
... Truth in the supply chain is in a state of crisis, but a purposeful combination of innovative technologies can help alleviate this crisis. Application leaders should use these case studies as a guide to implementing transparency and truth in supply chain data and assets. Gartner Insights Abstract ...