... Access Insights Already a Gartner client? AI negotiating agents are poised to reshape B2B pricing and deal making. Design the agentic experience, technology stack, and the governance structure for B2B sellers to launch a negotiating agent that responds to buyers dynamically, profitably, and within governance ...
Analyst(s): Aditya Vasudevan
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... Access Insights Already a Gartner client? The AI infrastructure build-out continues to grow at unprecedented levels in anticipation of future compute needs. While GenAI is currently in the Trough of Disillusionment, demand for software and services will accelerate as technological capabilities mature ...
Analyst(s): Rishi Padhi | Amarendra . | Jon Erensen | Arunasree Cheparthi | Kay Arnott | Peter Middleton | Hardeep Singh | Naresh Singh | Shailendra Upadhyay | Adrian O'Connell
... Boards are pressuring CEOs to get ROI from AI. CSCOs and CPOs can help drive ROI faster and more effectively by exploiting the service provider market’s shift to AI and outcome-based commercial models. Insights at a Glance Strategic Planning Assumption Issue Impact Implications Gartner Recommended Reading ...
... AI is transforming the parcel industry, from network design to the customer’s postpurchase experience. Heads of logistics must convert AI-enabled benefits across the entire parcel life cycle and avoid missed opportunities to improve last-mile performance. Insights at a Glance Issue Impact Implications ...
... cost of investing in, building, operating and scaling AI requires more than optimizing models, infrastructure and technology spend. CIOs, IT and other business functions can use this tool to identify cost optimization opportunities across the AI portfolio. When to Use Directions for Use Gartner Recommended ...
... To address rising employee anxiety over AI, CHROs must clarify the future value of roles, foster open dialogue between employees and their managers, and create flexible career paths to improve employee sentiment and maximize AI ROI. Insights at a Glance Issue Impact More Detail Gartner Recommended Reading ...
... AI is making commercial intelligence easier to generate than executive judgment is to scale. Sales organizations that benefit the most from AI will be those that preserve leadership reasoning as recommendation volume, velocity and influence continue to expand. Insights at a Glance Issue Impact Implications ...
... Customer service and support leaders are facing increasing pressure to integrate AI into agents' roles while balancing customer experience with cost efficiency. As AI technology evolves, leaders must strategically plan its integration to harmonize human and automated efforts, enhancing service quality ...
... Enterprise cybersecurity teams must chart a path toward a vision of security in which humans and AI tools collaborate to fight off cyberattacks. This report argues CISOs should treat ongoing hands-on practice with AI as a strategic investment and presents examples on how to make that investment. Acknowledgments ...