... Access Insights Already a Gartner client? Static enterprise reference architectures are insufficient for AI because rapidly evolving, modular AI capabilities bypass rigid documentation. Heads of EA must replace one-size-fits-all blueprints with a reference model that anchors a dynamic portfolio of executable ...
Analyst(s): Rimma Gurevich | Fred Ganter
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... Gartner client? Customer service and support leaders often face pressure to quickly implement AI initiatives, which can lead to ineffective outcomes. This research focuses on four critical pillars for the success of AI projects in customer service. Insights at a Glance Impact Actions How to Execute Success ...
... Access Insights Already a Gartner client? Strategic AI usage in risk assessments improves compliance and business efficiency through predictive insights, faster data collation and reduced completion time. CCEOs should use AI in risk assessments because manual, periodic reviews miss rapidly changing risks ...
... Amid the push for agentic AI by vendors, CSPs require decision support grounded in current industry adoption and peer examples. CSP CIOs should use this presentation to assess where their CSP peers are adopting AI agents, as well as the measurable results and capabilities, to plan their own next steps ...
... AI is moving beyond task automation to influence business decisions that directly affect pricing, revenue, and profitability. Service providers that can operationalize these AI-powered decision systems will unlock new opportunities to deliver measurable outcomes and capture differentiated growth. Insights ...
... seek to implement AI within their own enterprise architecture functions, but the intersection of change management, outcome socialization, and technology adoption can make planning extremely challenging. Use this toolkit to create an implementation roadmap and plan for piloting AI use cases within EA ...
... Traditional change management is too slow for the pace of AI. This research introduces CIOs to culture hacks for AI — immediate, low-effort, and visible interventions that accelerate enterprise culture change to keep pace in the age of AI. Insights at a Glance Contributors Gartner Recommended Reading ...
Analyst(s): Shanna Grafeld | Jennifer Carter | Mary Mesaglio | Tori Paulman | Alicia Mullery
... survey summary features inputs from nine Data and Analytics Research Board members on their AI value measurement aspects, including maturity, approaches for attributing business impact to AI, metrics for tracking AI value, and challenges in measuring the business value. Overview Summary of Results Survey ...