... Cybersecurity is increasingly expected to fully manage readiness for emerging AI laws, despite enduring concerns around data protection, sovereignty, and AI security. Cybersecurity leaders reduce complexity and enable governance-ready AI initiatives by asking these five questions. Insights at a Glance Impact ...
Analyst(s): Bart Willemsen
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... Businesses today are busy preparing AI systems to better serve their customers. Very few are preparing to serve their customers’ AI. Customer use of AI is reshaping the customer relationship. Organizations must rethink their CX strategy and prepare to compete beyond their own front door. Insights at ...
Analyst(s): Devra Struzenberg | Brad Fager | Daniel O'Sullivan | Christopher Sladdin
... AI is transforming sourcing from a cost-focused task to an intelligence-driven function, central to enterprise value. CPOs are no longer measured solely on commercial outcomes and supplier management; instead, they are expected to foster innovation and deliver insights that shape business outcomes. ...
... realize the full benefits of AI if they don’t make the right investments in capabilities, literacy, and upskilling. Cloud architects, alongside their leaders in I&O, must support this transformation so that the right skills, teams, and practices are in place for future success with AI. Overview Strategic Planning ...
... Access Insights Already a Gartner client? Many agentic AI initiatives fail because they lack a trusted, accurate ontology. To establish the deterministic guardrails and context needed for trustworthy AI agents, D&A leaders need to build, automate, and govern ontologies. Insights at a Glance Strategic ...
... Insights Already a Gartner client? AI’s consolidation among a few dominant vendors intensifies lock-in risks and drives up costs. To safeguard agility and control, CIOs must negotiate contracts with exit and composition rights, ensuring true flexibility and resilience as AI technologies and business needs ...
... Organizations frequently implement AI in customer experience piecemeal, creating disconnected projects rather than a coordinated transformation. This research presents a Crawl, Walk, and Run approach, in addition to a “Sit Up” readiness phase, to help customer service leaders build AI maturity. Insights at a Glance ...
Analyst(s): John Quaglietta | Daniel O'Sullivan | Michael Chiu
... AI is transforming backup and data protection operations, but benefits vary by use case. This research identifies the top 14 AI use cases for backup and data protection. Heads of I&O must use this assessment to identify the most feasible and valuable use cases for their organization. Overview How to ...