... This research identifies and compares 14 AI use cases that will transform R&D’s approach to innovation, decision making and execution. R&D leaders can use this research to identify AI investments that deliver the right business value and are most feasible for their organizations to undertake in front-end ...
Analyst(s): Svetlana Golden | Wallace Puckett | Carolyn Botz | Alex Curry
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... Most finance AI pilots show promise, but promise is not proof of scalability. Before investing further, CFOs should assess not only whether a pilot has delivered value, but also whether the conditions are in place to sustain that value at scale in the future. Insights at a Glance Why Working AI Pilots May ...
... As AI adoption accelerates across compliance functions, CCEOs are under increasing pressure to demonstrate value from their AI investments. These insights can help leaders benchmark the value received from current efforts and identify opportunities to expand AI’s impact. Insights at a Glance Issue Impact ...
... from 25 Data and Analytics Research Board and Gartner Research Board for Global CIOs members on their approaches to managing the costs of generative AI (GenAI) token consumption, such as token allocation and controls, consumption visibility, and key challenges of managing token-based pricing models. ...
... Insights Already a Gartner client? Traditional, static sales planning can’t keep pace with market volatility. Build a revenue flight simulator using AI-driven simulations to challenge assumptions, simulate competitive responses, and pressure-test go-to-market decisions before they are tested by the market ...
... Most implementations of AI in support and service don’t consider growing revenue. Tech CEOs who do not use this data to predict intent, miss high-value expansion opportunities that competitors will capture. Build intent signaling to drive retention, cross-sell and upsell to power the next generation ...
Analyst(s): Jess Walker | Adrian Lee | Forest Conner
... CIOs know they need experts who can and will orchestrate AI initiatives across functional boundaries, but the percentage of IT workers who are considered versatilists has not increased since 2021. This research will help CIOs and their peers find, grow and deploy these employees for competitive advantage ...
Analyst(s): Caroline Hewings | Kabeh Vaziri | Tori Paulman | Lily Mok | Mbula Schoen
... Access Insights Already a Gartner client? Many CIOs are being asked to take up a greater role in crisis management plans as AI risk proliferates. This document provides guidance on what role they should play, including guiding the adoption of crisis communications technology and connecting different ...
... Access Insights Already a Gartner client? Most complaint management investments help organizations process complaints faster, not prevent them. AI-driven analysis of customer interactions and operational data enables service leaders to identify recurring failures, intervene earlier and address root causes ...