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Research Aug 2026
... Many organizations are applying AI to conventional logistics functions rather than rethinking how logistics work gets done. To capture its full value, heads of logistics must redesign how work is organized around end-to-end workflows, AI-enabled decision making and human-AI collaboration. Insights at a ...

Analyst(s):   Jose Reyes   |   David Gonzalez
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Premium Research Sep 2026
... six differentiated AI innovations in retail and consumer goods, spanning agentic commerce, multimodal shopping, personalized customer engagement, service transformation, supply chain optimization and sustainability innovation. Together, they show how leading organizations are using AI to reimagine customer ...

Analyst(s):   Tom Nolan
Premium Research Aug 2026
... AI is fundamentally changing how total rewards decisions are made, replacing static, cycle-based strategies with real-time, AI-driven optimization. Organizations that fail to transition risk locking in inefficient rewards spending and losing critical talent. This content outlines how to redesign total ...

Analyst(s):   Rachel Juley
Research Oct 2026
... Already a Gartner client? AI is redistributing work between engineers and AI agents. Software engineering leaders must use distinct measures to assess the impact of humans vs. agents across the SDLC to guide decisions about where to address constraints and improve the human-AI partnership. Insights at ...

Analyst(s):   Annie Hodgkins   |   Brian Minning   |   Fatima Ahmed
Premium Research Jul 2026
... AI investments by CMOs often target efficiency, reinforcing the perception of marketing as a cost center. High-tech executives who enable CMOs to identify AI use cases for growth and build investment cases delivering strategic outcomes will unlock more opportunities for technology initiatives. Insights ...

Analyst(s):   Suzanne White
Research Jul 2026
... a Gartner client? Small and midsize businesses want accessible AI, creating a significant untapped revenue opportunity for communications service providers. This research helps CSP product leaders build short-, medium-, and long-term AI monetization strategies for SMBs while avoiding risks of generic ...

Analyst(s):   Pablo Arriandiaga   |   Ajit Patankar   |   Khurram Shahzad
Research Aug 2026
... Access Insights Already a Gartner client? Organizations deploying agentic AI face a growing accountability gap: agents are audit-ready, but executive decision logic is unobserved. The Fifth Lens reframes AI as a governed reflection partner to surface decision drift before it becomes enterprise risk. ...

Analyst(s):   George Sellner
Premium Research Sep 2026
... review its proposed framework for disclosing unexpected, unauthorized, or deceptive AI model behaviors. Organizations need responsible cybersecurity incident disclosures to build guardrails and defenses against autonomous AI agent failures and attacks. Strategic Planning Assumption Analysis Gartner Recommended ...

Analyst(s):   Anson Chen   |   Niyati Daftary   |   Craig Lawson   |   John Watts   |   Wayne Hankins   |   Chiara Girardi
Premium Research Aug 2026
... AI outpaces governance across all business functions, but this gap is greatest in HR, worsening the CHRO’s credibility crisis. High-tech providers can secure deals by equipping buyers with built-in risk mitigation and transparent AI governance that survives intense C-suite scrutiny. Insights at a Glance ...

Analyst(s):   Michelle Shapiro
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