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Research Oct 2026
... Access Insights Already a Gartner client? Organizations frequently misjudge the postdeployment complexity of conversational AI agents and overlook the value of blended deployment strategies. Enterprise application leaders should balance custom-developed and vendor-provided solutions to maximize operational ...

Analyst(s):   Whit Andrews   |   Justin Tung   |   Gabriele Rigon   |   Bern Elliot
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Premium Research Sep 2026
... Most HR functions are using AI to drive productivity, but high-performing HR functions manage AI investments, use cases, and capabilities differently. These insights demonstrate how high-performing HR functions fund, govern, and use AI to increase impact and expand HR’s strategic capacity. Overview ...

Analyst(s):   Rachel Juley
Research Sep 2026
... Access Insights Already a Gartner client? R&D can fail to secure AI funding by focusing solely on efficiency use cases. AI presents an opportunity to accelerate the rate of invention and discovery, effectively shifting R&D economics to the front end. Heads of R&D must rebalance investments to drive product-led ...

Analyst(s):   Svetlana Golden   |   Carolyn Botz
Premium Research Sep 2026
... The AI “slopverse” represents a threat to both cyber and enterprise value realization. CISOs must balance innovation with cost management to mitigate costly failures and enhance ROI. Insights at a Glance The AI “Slopverse” CISO Impact Implications Gartner Recommended Reading Gartner Insights Abstract ...

Analyst(s):   William Candrick
Premium Research Jul 2026
... AI lets employees build capabilities faster than organizations can absorb them. CIOs who treat the resulting friction only as a nuisance risk missing scarce AI talent. Learn how to identify, govern and develop AI builders without suppressing responsible innovation. Insights at a Glance Issue Impact ...

Analyst(s):   Lori Blickensderfer   |   Bill Blosen   |   Chris Howard   |   Tori Paulman   |   Shawn Murphy   |   Jaime Capella   |   Val Sribar   |   Kevin Smith
Premium Research Aug 2026
... AI costs extend beyond models, tokens and infrastructure. CIOs must identify the technology, people and process drivers that shape total AI cost and influence architecture, governance, reuse and scaling decisions. Insights at a Glance Issue Impact Implications Contributors Gartner Recommended Reading ...

Analyst(s):   Lauren Wheatley   |   Akanksha Pandey   |   Chris Ganly   |   Nate Suda
Premium Research Jul 2026
... AI is remaking the provision of legal services and, therefore, the management of legal departments. This note highlights the impact and emerging implications of AI for general counsel leadership and legal department management. Insights at a Glance Issue Impact Implications Gartner Recommended Reading ...

Analyst(s):   Abbott Martin
Research Jul 2026
... the associated risks. Software engineering leaders must track the right metrics to make foundational debt visible while including emerging risks from AI-driven debt. Insights at a Glance Impact Actions How to Execute Success Measures Gartner Recommended Reading Gartner Insights Abstract ...

Analyst(s):   Howard Dodd
Research Aug 2026
... Insights Already a Gartner client? Architectural technical debt, caused by poor decisions, changing business needs, low developer skill, or extensive use of AI coding agents, leads to decreased agility, difficulty implementing features and unstable performance. Software engineering leaders need to help their ...

Analyst(s):   Howard Dodd   |   Prasanna Lakshmi Narasimha   |   Tigran Egiazarov   |   Annie Hodgkins   |   Andrei Razvan Sachelarescu   |   Aaron Harrison   |   Roy Triesscheijn
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