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Research Sep 2026
... Access Insights Already a Gartner client? Many CSOs focus AI pursuits on the seller work that is easiest to automate, but the greatest gains often come from improving the actions that rely on judgment, customer insight and decision quality. Use this research to prioritize the right actions before deciding ...

Analyst(s):   Wendy Butler-Mafuz   |   Sandhya Mahadevan
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Research Oct 2026
... Access Insights Already a Gartner client? Agentic AI can make infrastructure production changes at machine speed. If guardrails remain policy-only, outages, costs and incidents that can’t be reconstructed end to end will spike. Heads of I&O must ensure safe autonomy with deterministic controls, kill ...

Analyst(s):   Apurva Singh
Research Aug 2026
... Access Insights Already a Gartner client? Moving AI initiatives from pilot to scale is one of the biggest challenges facing most organizations, leading to cost overruns and loss of trust for CIOs and AI leaders. Anticipating the three scenarios of AI failure can help leaders move from pilot to scale ...

Analyst(s):   Ahmed Abushomi
Premium Research Aug 2026
... L&D is brought in late to the conversation on AI, making it hard to create effective AI upskilling programs and putting it in order taker mode, emphasizing outdated perceptions of L&D as a cost center. To better position L&D as a strategic partner in AI upskilling, L&D leaders should deploy four credibility ...

Analyst(s):   Liz Caffarelli   |   Shayla Combs
Premium Research Jul 2026
... CMOs face pressure to show AI’s clear value as quick wins are elusive. High-tech executives should aid CMOs in navigating AI’s value realization curve, ensuring strategic alignment, predictable pricing and contract terms are aligned with value delivery timelines to prevent uncontrolled spending. Insights ...

Analyst(s):   Suzanne White
Premium Research Aug 2026
... Without rigorous compliance verification, increasing the internal use of agentic AI within your teams and workflows risks product contamination and organizational survival. Tech CEOs who audit agentic AI output reduce silent changes in accuracy and consistency outputs, ensuring architecture integrity ...

Analyst(s):   Jess Walker
Research Sep 2026
... deliver on their own promises of sustainability while pursuing AI innovations, creating one of their greatest obstacles to market growth. To overcome this, they must show real progress on sustainability, share innovation rewards, and highlight AI’s benefits. Overview Analysis Gartner Recommended Reading Gartner ...

Analyst(s):   Ed Anderson
Premium Research Aug 2026
... Gartner’s intelligent health vision shifts healthcare from episodic encounters toward continuous, AI-enabled care. As clinical AI capabilities become more accessible, competitive advantage for tech product and services leaders will move toward business models that monetize prevention, risk reduction ...

Analyst(s):   Jonathan Rivera   |   Laura Craft   |   Theresa Beebe
Premium Research Aug 2026
... AI compounds organizational characteristics and contributes to the accrual of talent debt across enterprises. This report provides CIOs with an executive overview of the workforce shifts driven by AI and outlines a framework to proactively manage talent debt across work, jobs, and pipeline redesign. ...

Analyst(s):   Lily Mok   |   Kabeh Vaziri   |   Caroline Hewings   |   Meghna Joshi   |   Kristin Moyer   |   Mary Mesaglio   |   Alicia Mullery
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