... Government CIOs will face increased contract costs as vendors look to recover AI investments and increase revenue by driving lock-in, reducing competition, and creating complex pricing models. This research will outline specific actions CIOs can take now to avoid cost escalation. Insights at a Glance ...
Analyst(s): Rishi Sood | Whit Andrews
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... leaders to unlock ROI and operational agility beyond analog processes. Product leaders must integrate intelligent simulation into existing smart city AI tools now or risk loss of market share. Overview Analysis Gartner Recommended Reading Gartner Insights Abstract ...
... Insights Already a Gartner client? The “Saaspocalypse” exaggerates extinction risks but signals a shift in software direction. Driven by market dynamics and AI asymmetry — the gap between startup velocity and enterprise adoption — mature SaaS vendors have a critical reengineering window to evolve before margins ...
Analyst(s): Annemarie Roussel | Peter Havart-Simkin
... ERP’s rigidity throttles processes, data and decision speed, leading to missed opportunities in an AI era. ERX flips the script, with real-time orchestration, composable extensions, user-first experiences and native intelligence driving faster decision velocity and continuous adaptability to volatility ...
Analyst(s): Evun Wyer | Neha Ralhan | Johan Jartelius
... The Anthropic-Blackstone joint venture partnership and OpenAI’s DeployCo signal a shift in which AI model providers are becoming system integrators. Heads of IT procurement must rethink vendor ecosystems as model-native providers threaten traditional SIs and introduce new concentration risks. Insights ...
... ROI from scaling agentic AI depends on trusting agents to act independently across revenue workflows. Packaged platforms do not encode company-specific sales rules, so agents underperform and trust stalls. Sales leaders must own the harness controls that make agent actions trustworthy. Insights at a ...
... Accenture reorganized its service lines into a unified “Reinvention Services” architecture to align with client personas and accelerate continuous, AI-driven enterprise transformation. Here is what buyers need to know to optimize governance, accountability, and outcomes in this new matrix. Insights at ...
Analyst(s): Alexander Hoeppe | Craig Lowery | Alan Stanley | Eric Goodness | Cathy Tornbohm | Katarzyna Fonteyn
... CAEs can enhance the impact of AI in audit by embedding structured use cases into audit processes. New York Life’s Corporate Audit Department’s approach of subdividing tasks, creating custom assistants, and automating documentation offers a scalable model to improve audit quality and consistency. Insights ...
... Advances in generative and agentic AI are reshaping marketing performance analytics. As self-service data access and autonomous agents scale, CMOs must establish robust decision governance and redesign analyst roles to prevent errors and effectively manage a hybrid workforce. Insights at a Glance Strategic ...