... Application leaders struggle to evaluate whether to adopt Salesforce’s native Agentforce capabilities or integrate third-party alternatives. This report analyzes nine critical agentic capabilities to guide portfolio and sourcing decisions. Insights at a Glance Strategic Planning Assumption Issue Impact M ...
Analyst(s): Bern Elliot | Simon Whight | Aditya Sawant | Tad Travis
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... advancement of generative AI (GenAI) and large language models (LLMs), enterprises are poised to transform their analytics and AI landscapes — and evolve GenAI from short-term AI pilots to holistic enterprise solutions. However, implementing these technologies requires a robust AI implementation strategy ...
... Use Generative AI to Enhance Content and Stakeholder Experience Discover strategic steps to utilize generative AI for enhancing content and stakeholder experiences. GenAI helps enable the creation of personalized and engaging content. It also allows communications leaders to expand beyond traditional ...
... Impacts and Recommendations Digital business is accelerating interest in AI at a pace that has left many CIOs hurrying to build an AI strategy and investment plans appropriate for their enterprise Recommendations Although many core AI technologies are proven, the market for solutions using those technologies ...
Analyst(s): Janelle Hill | Jamie Popkin | Bern Elliot
... Customer service and support leaders face pressure to integrate AI into agents’ roles while balancing customer experience and cost. Leaders must plan to integrate AI to balance human and automation needs, enhancing service quality and fostering innovation. Session Description Learning Objectives Gartner ...
Analyst(s): Karan Anand | Kathy Ross | Jonathan Schmidt