... Retail AI services buying is moving upstream. Product leaders must shift from selling capabilities to shaping use cases and proving impact before formal evaluation begins, as AI tools increasingly structure and standardize how providers are discovered and assessed. Insights at a Glance Issue Context ...
Analyst(s): Hanna Karki | Sandeep Unni
Get more from Gartner
Interested in receiving proven business and technology insights, analyst guidance, benchmarks, diagnostics and more? Connect with a Gartner representative to learn more about becoming a Gartner client.
... client? Agentic AI promises transformative enterprise productivity, but scalability is severely bottlenecked by agent sprawl, fragmented data, complex integrations, and security risks. Product leaders must implement orchestration layers with behavioral guardrails to deploy agentic AI safely at enterprise ...
Analyst(s): Alfredo Ramirez IV | Ethan Cai | Christine Tenneson | Aakanksha Bansal | Kiumarse Zamanian
... Access Insights Already a Gartner client? AI is entering supply chains in two fundamentally different modes, yet many organizations govern both the same way. CSCOs must classify AI use cases by decision model and authority to effectively drive AI innovation into operational workflows. Insights at a Glance ...
Analyst(s): Vas Plessas | Caleb Thomson | Snigdha Dewal | Leonard Ammerer | Balaji Abbabatulla | Tess Frenzel
... Recruiting leaders can use this newsletter to keep up with current trends in recruitment tech. This installment discusses AI recruiting agents, the impact of candidate AI use, and how to weigh AI efficiency gains against added rigor. Also included are regular features, such as recent tech market changes. Insights ...
... Access Insights Already a Gartner client? AI debt can be inverted into a compounding source of business value when AI governance forces standardization, reuse, and architectural discipline — but only when supported by scalable architecture and measurable feedback loops. Insights at a Glance Impact Actions ...
... Gartner client? Chief procurement officers struggle to unlock ROI from AI due to poor workflow integration and unclear oversight. This document helps CPOs integrate AI effectively at the task level by mapping workflows, defining AI collaboration models and setting guardrails for scalable adoption. Insights ...
Analyst(s): Thomas Pocock | Andrea Greenwald | Tanya Chatterjee
... Access Insights Already a Gartner client? Scaling AI is difficult due to the organizational barriers and the slow pace of traditional planning. CIOs should use OKRs as an agile governance framework to align the C-suite and convert AI strategy into measurable execution. Insights at a Glance Impact Actions ...
... Enterprise application leaders must navigate complex token-based billing for AI-enabled apps, which can affect budget visibility and value tracking. They must understand token consumption and pricing structures to manage and optimize costs effectively. Insights at a Glance Issue Impact More Detail Contributors ...
... Access Insights Already a Gartner client? For most product leaders, the AI experiment is failing. Product leaders need a new strategy: deploy AI agent “revenue engines.” Automating high-value processes with deep business knowledge lets providers charge for results, maximizing customer ROI and compounding ...
Analyst(s): Jim Hare | John Santoro | Jason Rosen | Ron Burns