... Access Insights Already a Gartner client? Evolving from isolated AI use cases to an AI-driven strategy transforms customer service, driving scale, consistency, and ongoing value. This roadmap guides leaders in unlocking the full potential of AI-driven operations across the enterprise. Overview Strategic Planning ...
Analyst(s): Francesco Vicchi | John Quaglietta | Daniel O'Sullivan
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... As AI becomes more embedded in business operations, chief audit executives are under pressure to deliver robust assurance. Chief audit executives can begin by assessing how AI risks affect their organization and choosing an auditing framework that fits the deployment profile and maturity of their AI initiatives ...
... AI is a paradox; it disrupts AR’s technical knowledge while providing the tools needed to accelerate reeducation. Traditional training cannot keep pace with the AI supercycle. To win the AI vendor race, AR must leverage workflow-embedded learning to rapidly build technical fluency. Insights at a Glance ...
... accelerating convergence of analytics and AI, D&A leaders must prioritize data quality, strengthen data and AI literacy, and overcome cultural resistance to governance. Success depends less on technology solutions and more on aligning people, processes, and AI to deliver business value. Insights at a ...
... client? Every cybersecurity role needs AI augmentation to thrive, but cybersecurity teams are asking, “How?” This research guides CISOs on how to redesign cybersecurity roles for the AI era. Through intentional human-machine orchestration, leaders can maximize AI investments and build future-ready cybersecurity ...
Analyst(s): Alex Tytarenko | Alex Michaels | Lily Mok
... Customer service and support leaders ask how to manage AI agents alongside employees, but since AI agents are tools, that’s the wrong question. Therefore, treat AI as tech — not a teammate — and assign oversight to operations/technology teams to streamline integration and avoid org chart disruption. ...
Analyst(s): Emily Potosky | Matt Allen | Kathy Ross | Daniel O'Sullivan
... AI transformations don’t stall because of technology; they stall at execution, where middle managers lack the clarity and authority to act. CIOs can accelerate and scale AI outcomes by redefining managers’ roles, aligning them to AI ambition, and equipping them to identify and scale use cases across ...
... Access Insights Already a Gartner client? CIOs struggle to control AI costs as pricing models, commitments, and metrics scale. Governing pricing decisions over time is essential to maintain cost predictability, manage financial risk, and keep AI spend aligned to value as adoption accelerates. Insights at a ...
Analyst(s): Andy Rowsell-Jones | Shruthi Shankel | Akanksha Pandey
... Access Insights Already a Gartner client? As AI models commoditize, prices drop, and regulations like the EU AI Act and a patchwork of U.S. state laws come into effect, AI platform vendors need to take steps to ensure continued growth. A focus on trust, value, and viability will make the difference between ...