... Most C-suites invest in headline AI projects, missing the mark on ROI. Our research finds the real value lies in aligning AI investments with less obvious, more targeted use cases; unlocking hidden advantages; and clearing the way for more accurate AI reporting. Insights at a Glance Issue Impact Implications ...
Analyst(s): Tina Nunno | Kristen Richardson | Robert Handler | Moutusi Sau | Birgi Tamersoy
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... emerging trends OpenAI’s 23 April 2026 release of ChatGPT for Clinicians introduces AI clinician assistant capabilities that rival other vendors’. Healthcare provider CIOs must urgently evaluate enterprise-grade clinical AI tools and agreements as an option to reduce the organizational risk of medical staff ...
Analyst(s): Laura Craft | Allison Dennis | Veronica Walk
... Access Insights Already a Gartner client? Passive dashboards fail to prove AI ROI. To secure renewals, tech CEOs must proactively send value reports directly to buyers to show AI’s continuous learning and increased capabilities. Regularly communicating this value increases retention and customer lifetime ...
Analyst(s): Elisabeth Torres-Schulte | Raymond Paquet
... Access Insights Already a Gartner client? Applying IT thinking to AI reduces the relevance for enterprises, their CIOs, and tech providers. The reason is simple: while IT enables the business, AI is integral to the business. This difference must be understood and will make or break enterprises and providers ...
... As AI evolves into autonomous agentic systems, context is the ultimate focal point for success. Context layers are emerging as an architectural interaction plane that provides the necessary data and situational awareness required by AI agents to deliver reliable, trusted, and effective outcomes. Insights ...
... AI agents are moving from pilots to production, exposing a core limitation that they are stateless and cannot retain context and memory beyond a fixed interaction. CIOs should use governed long-term memory to enable context-aware and scalable automation to strengthen enterprise AI agent deployment. ...
... Stay up-to-date on the latest developments in AI for software engineering and their implications for your organization. The AI briefing for July 2026 discusses the emerging approach of loop engineering for complex workflows and advancements in agent governance to enable safer autonomous coding. Insights ...
Analyst(s): Harprit Singh | Akriti Kapoor | Wei Jin
... The conversational AI market (CAI) is in an early maturity phase. The use of generative AI (GenAI)-only and token pricing are failing enterprise needs. Success demands multiagent orchestration, hybrid architectures that blend deterministic control with large language models (LLMs), and outcome-based ...
Analyst(s): Adrian Lee | Gabriele Rigon | Uma Challa | Justin Tung | Arup Roy
... Already a Gartner client? Technology CEOs can capture a share of the $19 billion market opportunity created by unmanaged enterprise AI spending by expanding their portfolios with AI financial optimization and governance services. This services boom mirrors early cloud adoption but is accelerating four times ...