... client? AI procurement initiatives often fail when organizations prioritize technology before establishing machine-readable, governed data foundations. CPOs should assess data readiness, remediate gaps and enforce governance before investing in new AI solutions to enable scalable, trusted AI. Insights ...
Analyst(s): Shubham Rathore
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... Access Insights Already a Gartner client? The real threat isn’t AI redefining the economics of shared services. As CIOs move work to AI and businesses lead more sourcing, organizations risk losing their most critical capabilities. What you choose to keep determines your level of control, resilience, ...
... Access Insights Already a Gartner client? AI agents create commercial risk and vendor lock-in, both in contracts and in operation. IT sourcing and enterprise architecture must collaborate to drive joint governance of AI systems in order to mitigate lock-in risks, preserve vendor optionality and manage ...
Analyst(s): David Groombridge | Yanni Karalis | Sundar Viswanathan
... of providing scalable and empathetic support. AI avatars can deliver hyperpersonalized, 24/7 immersive and multimodal experiences to boost customer digital engagement and human agent experience. Service leaders can use this research for insights into AI avatar capabilities and applications. Overview ...
... Access Insights Already a Gartner client? AI augmentation in software development is compressing workflows, roles, and teams, leading to a shift toward AI-native “tiny teams.” To capture productivity gains from such teams, software engineering leaders should structure them around technical domain architectures ...
Analyst(s): Dave Micko | Fatima Ahmed | Akriti Kapoor | Aliyah Camacho
... Gartner client? Interest in generative and agentic AI has soared, but most cybersecurity teams struggle to achieve practical and pragmatic results. This insight provides cybersecurity leaders with five proven, actionable use cases to deploy modern AI for measurable impact, focusing on what works now instead ...
Analyst(s): Arthur Sivanathan | Niyati Daftary | Craig Porter | Charlie Winckless
... Access Insights Already a Gartner client? AI adoption is expanding the attack surface. Speed must become the organizing principle for cybersecurity architecture. Organizations that deploy real-time visibility tooling across all identities, including AI agents, are best equipped to counter autonomous ...
... of CapEx and OpEx to effectively manage portfolios and accelerate AI innovation. This comprehension is vital for aligning investments with C-level priorities, furthering financial discipline, and boosting PMO influence as CIOs increase AI ambition and spend. Insights at a Glance Impact Actions Cautions ...
... rise of low-code solutions and AI, alongside distributed work models, has made citizen project managers essential for modern execution. PMOs must shift from gatekeepers to enablers by providing curated trainings, toolkits, and coaching that combine foundational PPM with AI-driven techniques to ensure success ...