... AI assistants for infrastructure as code will shift from reactive assistants to agentic infrastructure as code, orchestrating complex workflows autonomously. Heads of I&O must evolve practices, team structures and governance to harness agentic automation, bridge skills gaps and ensure operational integrity ...
Analyst(s): Chris Saunderson | Hassan Ennaciri | Daniel Betts | Owen Marino
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... Cybersecurity staff are relying on AI tools to boost productivity. However, junior staff’s overreliance on these tools inhibits skills growth and limits the development of expert judgment. CISOs must secure the talent pipeline by upskilling junior staff, redesigning roles, and protecting time for innovation ...
Analyst(s): Fadeen Davis | Rahul Balakrishnan | Leigh McMullen
... Despite leading enterprise AI adoption, customer service and support leaders struggle to translate investment into clear returns. AI is increasing productivity but not reducing costs, forcing leaders to rethink workforce strategy, execution, and how to measure impact against intended cost and revenue ...
Analyst(s): Emily Potosky | Patrick Quinlan | Daniel O'Sullivan | Jeffrey Schott | Brad Fager
... public-sector AI shifts to autonomous decisions, it risks eroding public trust. Without a decision intelligence audit, government CIOs face compounding process errors and accountability gaps. This research provides a framework to define strict operational boundaries and ensure compliant AI action. Insights ...
... The 2026 Gartner Financial Services Priorities Survey shows sizable gaps in firms’ AI data and workforce readiness, and enterprise coordination to implement and scale AI. CIOs can use this research to benchmark their firms’ capabilities, get up to speed on industry trends and prioritize investments. ...
... Gartner First Takes Fresh insights on emerging trends Tech services leaders in physical AI face industrialized delivery with site-specific context in Cognizant’s sovereign physical AI PaaS. Its launch attempts to redefine how system integrators provide PAIS, from customized, integration-heavy services ...
... integration of AI introduces unprecedented talent risks, including the rise of “workslop” and skill atrophy. This research summary equips CHROs with evidence-based frameworks to detect and mitigate these challenges, safeguarding organizational resilience while optimizing the return on AI investments. ...
... Access Insights Already a Gartner client? CHROs face pressure to ensure organizational AI investments lead to cost savings and capacity gains. This research shows CHROs how to shape AI investments upfront by aligning on change and balancing capacity potential with talent feasibility. Insights at a Glance ...
... AI is changing how work in total rewards is performed, shifting roles from execution to insight generation, product design, and governance. These insights enable CHROs to redesign roles and ensure total rewards functions generate value and strategic impact through human-AI collaboration. Insights at ...