... Already a Gartner client? Agentic AI initiatives in IT services fail when automation outpaces governance. SPVM leaders must shift to capability‑based contracts that codify business logic, preserve human accountability, retain expertise, and enforce reversibility, as AI agents’ autonomy grows. Insights ...
Analyst(s): Andrea Lanzavecchia | Katarzyna Fonteyn | Luis Pinto | Biswajit Maity
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... Access Insights Already a Gartner client? Enterprise AI adoption threatens legacy managed-services revenue as AI agents and automation shift value from labor-driven, transactional models to software-intensive, outcome-based services requiring MSPs and CSPs to evolve their business and delivery strategies ...
... client? As the agentic AI market reaches unprecedented saturation and vendor messaging converges, simple efficiency gains are no longer a competitive advantage. To deliver true enterprise value and stand out, product leaders must differentiate through demonstrable value, robust AI TRiSM (trust, risk, and ...
Analyst(s): Christine Tenneson | Aakanksha Bansal | Ethan Cai | Alfredo Ramirez IV | Kiumarse Zamanian
... AI increases how much software teams can produce, but product operating models were designed for the pace and constraints of human-centric delivery. To avoid limiting the value AI can deliver, software engineering leaders must adapt the product operating model to turn increased output into better outcomes ...
Analyst(s): Bill Holz | Fatima Ahmed | Annie Hodgkins | Peter Hyde | Dilisha Menon
... Access Insights Already a Gartner client? Align your AI portfolio for greater impact by revisiting the foundations that truly move the needle. This research roundup highlights the often underutilized power of different AI techniques and clarifies when GenAI is optional — not essential — and where classical ...
... Gartner client? Marketing organizations are rapidly adopting AI, yet often lack the skills needed to ensure effectiveness. CMOs who embed credentialed librarians as information architects and data stewards will equip their teams to operate AI-driven marketing with well-governed knowledge, elevating performance ...
... Gartner client? CIOs who struggle to align the business demand with the cost of supply risk AI cost blowouts. CIOs must rethink predictive budgeting and vendor contracts by shifting to models that link variable AI token use to measurable business outcomes. Insights at a Glance Impact Actions Cautions How ...
... Insights Already a Gartner client? Despite facing pressure to demonstrate the impact of AI on business objectives, many CCOs lack an overarching plan and remain in a phase of perpetual experimentation. Developing an AI roadmap is a critical first step for driving business results. Insights at a Glance ...
... External auditors are increasing their assessments on how AI has been applied in the preparation of financial statements. CFOs should get ahead of this by demonstrating oversight of AI-managed controls, guardrails for automated decision making, and the maintenance of accuracy and explainability. Insights ...