... Access Insights Already a Gartner client? Using AI to accelerate existing legal workflows will yield only marginal gains. Unleashing the true potential of AI requires a redesign of the legal operating model, focusing lawyers on work requiring uniquely human intelligence. Why This Matters Blind Spots ...
Analyst(s): Abbott Martin | Chris Audet
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... Access Insights Already a Gartner client? CIOs are losing control of AI to megavendors. Regain leadership by applying the AIR framework aligned with your organization’s rate of change to prioritize AI investments, redesign and automate workflows, and decide when and where to build, blend, or buy to differentiate ...
... increasingly use GenAI, they may accept AI-generated outputs without sufficient validation, creating risks to audit quality. This research helps CAEs preserve core cognitive skills and embed practices within the audit workflow to ensure auditors consistently validate AI-generated outputs. Insights at a Glance ...
... Gartner client? Rising AI investments are accelerating the execution of ineffective legacy tasks and increasing administrative activity rather than improving seller capacity. CSOs must implement a “stop-before-scale” mandate to eliminate ineffective legacy workflows before expanding AI capabilities. Insights ...
... Driven by productivity and resilience promise, agentic AI for I&O has fast emerged as a critical focus area, moving into active enterprise pilots. Heads of I&O must partner with cross-functional stakeholders to select the right AI agent management platform to enforce rules, manage risk and maintain financial ...
... Behavioral drift is the gap between tested AI and real-world behavior that remains largely invisible until it disrupts critical business decisions. AI model updates look harmless until margins dip, pricing shifts unnoticed, and costs creep. Without contracts, governance, and accountability, tech CEOs ...
... Access Insights Already a Gartner client? Customers that heavily rely on generative AI during the purchase process have significantly lower odds of completing a high quality purchase. CMOs must limit customer AI reliance by using branded information sources to prompt critical thinking, simplify complex ...
... Failing to adapt the talent management operating model during an AI transformation risks reduced ROI and continued siloed processes with generic solutions. CHROs must identify structural, role, and capability changes to transform talent management to achieve the needed enterprisewide talent outcomes. ...
Analyst(s): Cian O Morain | Alistair Kidson | Annika Jessen
... Access Insights Already a Gartner client? AI adoption continues to rise, with many insurers prioritizing the latest form of AI over other technologies to solve process change. This document provides Insurance CIOs with insights to align AI adoption to its strengths to optimize technology use and reduce ...