... Access Insights Already a Gartner client? Many organizations focus on AI literacy when evaluating GenAI talent, overlooking broader readiness. This research clarifies the literacy-readiness distinction and guides leaders with assessment frameworks and vendor-selection advice for hiring purposes. Gartner ...
Analyst(s): Rania Stewart
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... AI makes vendor management more complex and exposes organizations to significant new risks. To stay ahead of these challenges, CIOs must implement a strong AI vendor governance framework with the help of sourcing, procurement, and vendor management leaders. Insights at a Glance Issue Impact Implications ...
... AI will reshape CSP enterprise, commercial, and operations capabilities — replacing 24.5% and transforming 62% of business capabilities. During the transition to an AI-first CSP and autonomy, CIOs should analyze all domains, modernize technology, and retrain staff for effective AI adoption. Insights ...
... longer exclusive. They are showing that previous preferential AI partnerships do not last. Competitive advantage is shifting from model access to control of the AI stack — compute, data, workflows and distribution — for a new multipolar AI market. Overview Analysis Gartner Recommended Reading ...
... layer above OpenAI’s frontier models, where switching costs compound and a growing share of AI spend resides. AI leaders should protect their organizations from switching costs, choosing optimal vendors for their AI journeys. Overview Analysis Gartner Recommended Reading ...
Analyst(s): Alex Coqueiro | Arun Chandrasekaran | Eric Goodness | Mukul Saha | Ben Fieselmann
... software vendors that cannot manage unstructured data will be swept away by the GenAI and agentic AI waves. CPOs must own the control plane for delivering AI-ready data to build alignment with their customers’ AI initiatives. Insights at a Glance Strategic Planning Assumption Issue Impact More Detail Gartner ...
... Access Insights Already a Gartner client? AI failures often stem from overconfidence and reactive governance. To make AI governance more effective, CIOs should embed AI literacy into roles and workflows, thereby reducing risks, improving regulatory readiness, and strengthening organizational resilience ...
... AI agents can elevate CX, boost agent productivity, and optimize back-office operations. This content provides the key business and technical measures that customer service leaders should monitor to gauge the success of AI agent adoption. Insights at a Glance Strategic Planning Assumption Issue Impact ...
... a Gartner client? The HCM software market is rapidly evolving as agentic AI addresses key challenges in integration, compliance, and automation. Product managers can capture growth by focusing roadmaps on agent marketplaces, AI agent observability, DSLMs, and interoperability protocols. Overview Strategic ...