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Research May 2026
... Already a Gartner client? Leveraging AI applications has become a strategic imperative for organizations to stay ahead of competition, but enterprise adoption faces integration and governance headwinds. Product leaders can reduce adoption barriers by streamlining AI integration and ensuring strong governance ...

Analyst(s):   Amarendra .
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Premium Research May 2026
... insights on emerging trends AI leaders must adapt their approach to compliance with the EU AI Act in response to new draft guidelines on the classification of high-risk AI systems. AI systems, tools and agents working together through linked actions are now considered one high-risk AI system if, together, they ...

Analyst(s):   Var Shankar   |   Moutusi Sau
Premium Research Jul 2026
... insights on emerging trends CFOs and their teams already use AI for isolated tasks, but ChatGPT Work allows them to coordinate multiple activities and outputs around a defined outcome and context. This lowers the burden of using agentic AI/AI agents for multistep processes in finance, but also demands ...

Analyst(s):   Alex Levine   |   Heather Wilson
Premium Research Apr 2026
... Organizations’ shifting priorities for 2026 are transforming FinOps into a strategic AI value enabler with stronger cross-disciplinary collaboration. Cloud architects can use these insights to adapt FinOps strategies and redefine their path to value. Insights at a Glance Issue Impact Implications Gartner ...

Analyst(s):   Marco Meinardi
Premium Research May 2026
... balancing long-term vision with daily execution. Midsize enterprise CIOs can leverage these insights to refine execution through pragmatic adoption of AI, outsourcing, VMware alternatives and hybrid infrastructure to enable growth. Overview Gartner Recommended Reading Gartner Insights Abstract ...

Analyst(s):   Mike Cisek
Research May 2026
... Access Insights Already a Gartner client? 2027 will split the successful from the stalled IT operations management (ITOM) vendors as AI spend definitively shifts from assistants to agents. Insights at a Glance Market Opportunity Key Trends Methodologies & Definitions Gartner Recommended Reading Contributors ...

Analyst(s):   Arunasree Cheparthi   |   Colin Fletcher
Research May 2026
... Access Insights Already a Gartner client? Container management is evolving to support AI, edge and serverless workloads. This research highlights three trends reshaping IT operations, enabling greater agility, scalability and innovation for IT leaders. Overview Strategic Planning Assumptions Analysis ...

Analyst(s):   Dennis Smith
Research Jun 2026
... client? Despite vendor hyperbole, an agentless contact center is the least likely, and least desirable, outcome of implementing AI in customer service. The true power of AI lies in amplifying, not erasing, human talent to create value-adding, differentiated service experiences. Strategic Planning Assumption ...

Analyst(s):   Patrick Quinlan   |   Daniel O'Sullivan
Premium Research Jun 2026
... Board survey summary features inputs from 22 Information Risk Management Research Board members on their use of AI-assisted capabilities for vulnerability management, approaches to deal with AI-accelerated vulnerability pressure, and planned changes to prioritization and governance in response to such pressure ...

Analyst(s):   Consult the Board Research Team
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