... costly, deterring many legacy users from updating their ERP. Advancements in AI tools are accelerating these processes. Innovative firms are using these technologies to provide agile, affordable solutions, raising the question: Will AI be your next SI? Insights at a Glance Strategic Planning Assumption Issue ...
Analyst(s): Rishi Sood | Fabio Di Capua | Allan Wilkins | Greg Leiter
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... client? Despite vendor hyperbole, an agentless contact center is the least likely, and least desirable, outcome of implementing AI in customer service. The true power of AI lies in amplifying, not erasing, human talent to create value-adding, differentiated service experiences. Strategic Planning Assumption ...
... Access Insights Already a Gartner client? Supply chain AI slows when each workflow recreates its own metrics, entities and rules. Supply chain technology leaders must publish approved definitions as reusable semantic assets across AI, analytics and supply chain systems. Insights at a Glance Impact Actions ...
... Board survey summary features inputs from 22 Information Risk Management Research Board members on their use of AI-assisted capabilities for vulnerability management, approaches to deal with AI-accelerated vulnerability pressure, and planned changes to prioritization and governance in response to such pressure ...
... Already a Gartner client? CSPs are increasingly shifting core systems to cloud and AI-native platforms to enhance operational agility and service delivery. CSP vendors must realign core strategies toward cloud- and AI-native solutions, or risk new products becoming obsolete before they arrive. Overview ...
... CIOs leading enterprise AI transformation must treat adoption as a behavioral and psychological challenge, not just a technical one. Without deliberate safeguards for bias, identity and cognitive strain, AI investments will stall, human oversight will erode and talent attrition will undermine ROI and ...
Analyst(s): Shanna Grafeld | Mary Mesaglio | Akanksha Pandey
... Retailers are betting on advanced AI to solve labor shortages and streamline store operations, but few are prepared for the execution risks introduced. CIOs must govern AI-driven execution by orchestrating workflows, validating store data and defining clear guardrails for agent-initiated action. Insights ...
... Traditional hierarchies and management models hinder innovation and speed. The new AI growth organizational structure provides tech CEOs with a blueprint for building dynamic, revenue-centric organizations that leverage AI for rapid growth and adaptability and reduce the need for commensurate headcount ...
Analyst(s): Clifton Gilley | Peter Havart-Simkin | Annemarie Roussel | Raymond Paquet
... Agentic AI is advancing quickly in customer service and support. However, while most organizations are exploring the technology, production deployment and financial returns remain limited. Use this research to understand the current state of agentic AI adoption, impact, and deployment readiness. Insights ...
Analyst(s): Matt Allen | Kim Hedlin | Daniel O'Sullivan