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Research May 2026
... Insights Already a Gartner client? 多くの企業は、生産性向上を目的にマネージャー数の削減を進めている。その結果、CEOは管理職の階層を減らそうとしている。中間管理職は不安を感じている。自らの仕事がAIに置き換えられるというメッセージを受け取っている。否定されていなくとも、軽視されていると感じている。この認識は問題である。中間管理職は、AIの価値を実現する上で重要な役割を担っている。彼らは支援されるべき存在である。 インサイトの要約 インパクト アクション 注意事項 実践方法 成功の測定方法 根拠 推奨リサーチ Gartner Insights Abstract ...

Analyst(s):   Yu Kaku   |   Kentaro Shikanai
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Research Jun 2026
... Access Insights Already a Gartner client? As AI accounts for a growing share of budgets, service leaders are challenged to demonstrate more than marginal gains. To secure future investment, organizations must manage AI as a portfolio of business assets, linking spend to measurable value and generating ...

Analyst(s):   Brad Fager   |   Brett Overbey
Research Jul 2026
... Gartner client? Modern, complex IT environments have led to rising telemetry volumes and slow response times. This research helps heads of I&O identify how AI-augmented pipelines can streamline data onboarding, enable cross-domain correlation, and accelerate detection to drive operational efficiency and resilience ...

Analyst(s):   Aparna Bhaumik   |   Andre Bridges
Research May 2026
... Access Insights Already a Gartner client? Leaders are reshaping service through investments in AI and are looking to use newly freed workforce capacity to drive customer value. But successful delivery of value requires different skills and new ways of upskilling. Leaders who prioritize human agent upskilling ...

Analyst(s):   Emily Potosky   |   Kathy Ross
Research May 2026
... reduce administrative burdens, enhance clinician experience, improve patient outcomes, and ensure long-term sustainability by implementing an autonomous AI technology stack in three phases. CIOs who postpone this transformation risk escalating costs and potential regulatory noncompliance. Insights at a Glance ...

Analyst(s):   Roger Benn   |   Faith Adams   |   Robert Potts   |   Amanda Dall'Occhio   |   Connie Salgy   |   Monika Sinha   |   Laura Craft   |   Austynn Eubank
Research Jun 2026
... Access Insights Already a Gartner client? Advances in AI-enabled vulnerability discovery are driving increased patch velocity, accelerating the time to exploit, and threatening to overwhelm IT and digital workplace teams. Heads of I&O must implement an adaptive application governance model, reserving ...

Analyst(s):   Robin Milton-Schonemann   |   Todd Larivee   |   Sunil Kumar
Research Jul 2026
... difficult to forecast spend and realize ROI. These insights arm IT SPVM leaders with a framework to expose hidden costs and negotiate agreements that align AI spend with business outcomes. Insights at a Glance Strategic Planning Assumption Impact Actions Cautions How to Execute Success Measures Gartner Recommended ...

Analyst(s):   Hannah Decker   |   Stephen White
Premium Research May 2026
... agentic systems is creating a new class of operational risk where failures erase institutional knowledge and leave human teams unable to intervene, making AI a source of systemic fragility. Tech services leaders who redesign continuity and workforce models will build resilience and client trust; those who ...

Analyst(s):   Mike Dorosh
Research Jun 2026
... Access Insights Already a Gartner client? As L&D leaders face AI-accelerated skill change that outpaces formal learning programs, social learning can help keep pace. Gartner data shows social learning boosts the likelihood of high employee skills preparedness by 50%, and this research gives you three ...

Analyst(s):   Liz Caffarelli   |   Trisha Rai
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