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Premium Research Jul 2026
... Gartner First Takes Fresh insights on emerging trends Heads of EA must prepare for sudden operational disruptions to unhedged agentic AI systems as U.S. lawmakers propose an AI “kill switch” to shut down tools they believe threaten the public. Enforce a “don’t-trust-the-vendor” architecture to ensure that ...

Analyst(s):   Philip Allega   |   Andrei Razvan Sachelarescu
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Research Jun 2026
... Access Insights Already a Gartner client? New AI-native organizational structures are emerging, fundamentally integrating AI into operations, decision making, and culture. Finance functions within these organizations will be composed of hyperscaled finance teams that are significantly smaller than their ...

Analyst(s):   Brian Stickles   |   Hakan Gunaydin   |   Shankar K
Research Jun 2026
... early detection and insight. AI enables continuous monitoring, probabilistic forecasting and decision support, incorporating external risks to transform risk management and protect investment value. Insights at a Glance Portfolio Value at Risk Actions Cautions Implement AI-Enabled Risk Management Success ...

Analyst(s):   Zahid Kisa   |   Cynthia Phillips
Premium Research Jul 2026
... launch of new Joule Studio as part of the business AI platform, custom-built AI agents will become free to design and payable in runtime deployment based on resources consumed. Organizations must revise how they design and monitor customized SAP AI agents or risk incurring inflated costs. Insights at ...

Analyst(s):   Victoria Rowan   |   Tomas Kienast
Premium Research Jun 2026
... Executives no longer judge AI success by ROI alone. This executive overview explains why the AI success question has widened to three concurrent tests: ROI, operating resilience, and competitive advantage. CEOs and boards are still asking whether AI pays off, but they are also asking whether it strengthens ...

Analyst(s):   Andy Rowsell-Jones   |   James Anderson   |   Mary Mesaglio   |   Nate Suda
Premium Research Jun 2026
... While AI investments continue to grow, organizations adopting technology are increasingly cautious about AI debt and investment bubble bursts. To ensure positive business outcomes, CIOs and AI leaders must adopt a structured method for selecting the right portfolio of AI use cases in which to invest. ...

Analyst(s):   Suzie Petrusic   |   Rajesh Kandaswamy   |   Tsuneo Fujiwara
Premium Research Jun 2026
... In AI-enabled applications, operational readiness is no longer only about whether the system runs. It’s also about whether the system continues to produce acceptable outcomes. IT operations specialists must prepare for the differences this entails from systems that only operate deterministic applications ...

Analyst(s):   Cecilia Ayobami
Research Apr 2026
... Insights Already a Gartner client? Service leaders expect roles to evolve and recognize that traditional training is no longer sufficient. Investing in AI-powered simulation accelerates agent readiness, supports continuous skill development, and closes performance gaps at scale. Overview Introduction Description ...

Analyst(s):   Kathy Ross   |   Jonathan Schmidt
Research May 2026
... Access Insights Already a Gartner client? Prioritizing AI efficiency over user-centric principles creates a fundamental misalignment with market needs. Product leaders should drive human connection to avoid alienating customers. This research provides actionable strategies and examples to do so. Overview ...

Analyst(s):   Marissa Schmidt   |   John Santoro   |   Ayelet Heyman
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