... Insights Already a Gartner client? CSOs that deployed AI tools observed meaningful outcomes in profitable growth, but have struggled to quantify ROI clearly. Apply the mental model in this research to set realistic expectations, demonstrate different types of AI gains fairly, and avoid the pressure to show ROI ...
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... Access Insights Already a Gartner client? AI is not a new service offering — it is reshaping the economics and structure of the services business itself. Providers that treat AI as incremental will fall behind, while those that transform talent, assets and delivery will redefine their role in the market ...
Analyst(s): Matthew Goldman | Chrissy Healey | Craig Lowery
... The current narrative around AI and entry-level work has centered on loss. However, progressive CHROs are using strategic workforce plans to preserve or build new entry points, not eliminate them. Use this research to understand AI’s impact and adapt entry-level SWP strategies. Insights at a Glance ...
Analyst(s): Maggie Schroeder-O'Neal | Emily Rose McRae
... This tool helps IT SPVM leaders to identify where their organization is most exposed to the risk of AI vendor lock-in, for example, organizational culture, technology or contractual terms. It highlights the areas to prioritize during any full risk assessment and suggests mitigating actions per area. ...
Analyst(s): Victoria Rowan | Rob Wilkes | Chris Middlebrook
... Access Insights Already a Gartner client? Sovereign AI shifts buying decisions from “cloud-first” to sovereign-by-design sourcing. Service providers that design, operate and provide evidence of data residency and controls will command premium pricing, while traditional competitors leave customers exposed ...
... CIOs must embed AI-enabling behaviors into the real work, with those who own it. By actively shaping culture as part of workflow redesign, not as an afterthought, CIOs accelerate change and make new ways of working the norm for any strategic initiative. Insights at a Glance Issue Impact More Detail ...
... Access Insights Already a Gartner client? D&A leaders are expected to deliver AI-ready data, but delivering on this promise requires modernizing the whole data engineering practice, architecture and supporting technologies. This research will guide D&A leaders in evolving data engineering to support ...
... On 9 April 2026, ServiceNow introduced its new AI-native commercial model in order to transition away from the traditional application pricing models. The following insights help IT leaders navigate tier changes, plan conversions proactively, and avoid steep overage penalties during upcoming renewals ...
Analyst(s): Jan Cook | Christopher Dixon | Lance Pate
... Access Insights Already a Gartner client? Agentic AI will fundamentally reshape cloud buying behaviors by augmenting most human-driven procurement activities. Cloud providers must prepare now for this transformation, as those without agentic-to-agentic (A2A) buying capabilities will risk being excluded ...