... Gartner analysis reveals AI skills demand in supply chain is growing faster than broader labor market demand, creating a talent gap. CSCOs will struggle to meet demand through hiring alone and should prioritize internal upskilling while better leveraging entry-level talent. Insights at a Glance Issue ...
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... Software engineers building AI agents must choose the right foundation to balance cost, power and control. Use an agent harness to rapidly tailor a powerful agent or an agent framework for deep programmatic control over the agent architecture, decision making and integration with other systems. Overview ...
... Gartner First Takes Fresh insights on emerging trends Tech services leaders must respond to OpenAI’s launch of Presence, a forward deployed engineer-led AI agent consulting offering, by doubling down on their differentiators, including deep industry expertise, strong customization support, and a relentless ...
... Access Insights Already a Gartner client? Technology and service providers must align GenAI and agentic AI customer service capabilities with industry-specific customer journeys to gain market relevance and drive sales. This research analyzes banking, insurance, and retail, detailing interaction flows ...
Analyst(s): James Ingham | Jeff Casey | Sandeep Unni | Megan Fernandez
... Access Insights Already a Gartner client? In 2027, AI-native companies must balance the margin risks and dangers of unchecked inference costs, while creating defensible value by owning client workflows in order to achieve customer lock-in, as market opportunities will increasingly reward companies that ...
Analyst(s): Annemarie Roussel | Peter Havart-Simkin
... the business value of their initiatives. Use this Ignition Guide playbook to identify business value metrics that directly link data, analytics, and AI operational investments to measurable business outcomes, streamlining prioritization and funding. Overview Steps Review Your Performance Contributors ...
Analyst(s): Alan D. Duncan | Brian Foster | Ray Collins | Michael Gabbard
... insights on emerging trends Low-code vendors face growing pressure from AI “vibe-coding” platforms and coding agents. Appian’s announcement of AI-assisted development and MCP-based agent integration reflects a broader market response: adding AI-assisted modernization capabilities to defend share in application ...
Analyst(s): Mark O'Neill | Jim Scheibmeir | Nitish Tyagi | Mukul Saha | Kelli Smith
... Continuous AI‑driven change is exposing a structural gap in how organizations absorb and sustain digital outcomes. This research recommends CIOs adopt a change office model as an emerging orchestration mechanism, focused on visibility, sequencing, and cumulative impact. Insights at a Glance Strategic ...
Analyst(s): Shawn Murphy | Christiane Groth | Neal Solanki | Matthew Colletti | Leo Brenner | Cynthia Phillips
... Autonomous AI software engineer agents dramatically accelerate delivery, but enterprise-scale deployment demands governance and guardrails that most organizations underestimate. Software engineering leaders must adopt factory patterns and implement human-gated reviews to scale agents without compromising ...
Analyst(s): Nitish Tyagi | Alex Coqueiro | Philip Walsh