... Stop treating FDEs as the product. T&M billing depresses valuations and creates a headcount trap. Instead, price FDEs to support platform adoption and value realization. Enforce a taper timeline to transition customers to self-serve, and automate custom-made FDE tasks to protect margins and scale. In ...
Analyst(s): Martin Prendergast
Get more from Gartner
Interested in receiving proven business and technology insights, analyst guidance, benchmarks, diagnostics and more? Connect with a Gartner representative to learn more about becoming a Gartner client.
... Access Insights Already a Gartner client? Businesses are pursuing aggressive growth targets with a skeptical, change-fatigued workforce. Heads of Communications must minimize the risk of employees’ failure to execute by leveraging stronger employee listening and analytics and deepening Communications’ ...