... Access Insights Already a Gartner client? A critical perspective by Bill Yetman — Sr. Director, Analyst Gartner Recommended Reading Gartner Insights Abstract ...
Analyst(s): Bill Yetman
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... Gartner First Takes Fresh insights on emerging trends Customer service leaders gain advanced workflow automation and enterprise execution from Genesys’s acquisition of Pinkfish, which highlights the shift of the contact center market from customer engagement to autonomous, agentic systems. Overview Anal ...
Analyst(s): Drew Kraus | Uma Challa | Francesco Vicchi
... The Executive Branch’s move to classify Anthropic as a supply chain risk showed how quickly government interventions can disrupt the use of an LLM provider. IT sourcing, procurement and vendor management leaders must secure flexible, portable contracts to withstand LLM supply chain shocks. Insights a ...
... While CIOs know what is important, they are less certain about their ability to deliver on those upper-quartile priorities that they rank key to success. By targeting those initiatives where high priority meets low confidence, CIOs can realize immediate returns on self-improvement. Insights at a Glan ...