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Premium Research Apr 2026
... The question of whether AI will replace BI was debated at the most recent Gartner D&A conference in front of a packed audience. CDAOs should examine the future of BI, but the debate must go beyond simply looking at tools. It should examine the role of the entire BI program. Insights at a Glance Issue ...

Analyst(s):   Kurt Schlegel   |   Carlie Idoine   |   Fay Fei   |   Julian Sun
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Complimentary Research April 07 2026
... strategic approach that prioritizes AI use cases by business impact and feasibility. Download the Customer Service AI Use Case Assessment to: Explore 20 AI-driven use cases for service transformation Drive strategic service AI adoption and performance gains Customize AI adoption strategies for your service ...
Premium Research Mar 2026
... collecting cyberthreat intelligence using AI techniques. It explores how AI can enhance and automate the gathering of threat data, aiming to improve the effectiveness and efficiency of threat intelligence operations. The research also considers the limitations of the use of AI in the collection phase of the CTI ...

Analyst(s):   Nahim Fazal
Premium Research Feb 2026
... AI adoption on constrained endpoints is slow because enterprises fear security breaches and loss of control. These worries are in addition to model accuracy to foundational AI readiness and system integration inexperience. AI product leaders face loss of revenue, time, and trust if they don’t help customers ...

Analyst(s):   Ben Lee
Research Apr 2026
... Enterprise buyer expectations for productivity and efficiency are increasing as agentic AI offerings evolve in the market. Service providers are rapidly investing in developing AI service platforms to enable clients on their AI journey. Service providers that build a holistic platform will be best positioned ...

Analyst(s):   Matthew Brown   |   Gunjan Gupta
Premium Research Apr 2026
... Insights at a Glance Strategic Planning Assumption AI-Enabled Forecasting Changes Where Risk Sits The Payoff for Getting the Forecast System Right is Durable Making AI-Enabled Forecasting Work For You Gartner Recommended Reading Gartner Insights Abstract ...

Analyst(s):   Matthew Mowrey
Premium Research Apr 2026
... Identity architects must adapt IAM systems to manage AI agents’ unique characteristics, ensuring secure, accountable and auditable interactions. This research highlights the need for a unified control plane to govern AI agents. Overview Analysis Recommendations Conclusion Gartner Recommended Reading ...

Analyst(s):   Homan Farahmand
Premium Research Mar 2026
... Even the most advanced AI technologies will fall short if CHROs fail to make processes fit for AI. This playbook offers step-by-step guidance and prefilled templates to successfully steer HR’s process redesign efforts. Contributors Gartner Recommended Reading Gartner Insights Abstract ...

Analyst(s):   Seyda Berger-Böcker   |   Hanne Nieberg   |   Jackie Watrous
Premium Research Feb 2026
... Clear guidelines for responsible AI enable organizations to confidently innovate and enhance work productivity with AI tools, techniques and output. AI leaders can use this Toolkit to define and circulate guiding principles for the development and use of AI. Gartner Insights Abstract ...

Analyst(s):   Svetlana Sicular   |   Avivah Litan   |   Bart Willemsen   |   Lydia Clougherty Jones   |   Andrew Walls   |   Leigh McMullen   |   Philip Walsh
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