... AI is redefining customer service operations. This research identifies and ranks the top 20 AI use cases that customer service and support technology leaders can leverage to transform customer service organizations with effective AI adoption. Overview How to Use Use-Case Scoring Breakdown Pipeline Gartner ...
Analyst(s): Brett Overbey | Bern Elliot | Uma Challa
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... CEOs treating AI agents as employees is risky. CIOs must guide governed and sustainable AI adoption while avoiding costly mistakes and educating leaders on true agentic AI capabilities using the four-step playbook: clarify, govern, enable, and redesign. Insights at a Glance Issue Context Impact Brief ...
... AI is a game changer for software engineering leaders, but only if they transform their organizations to support AI-driven development. This maturity model enables you to gauge your teams’ ability to build AI-powered applications, identify gaps, and take actions for improvement. Insights at a Glance ...
... You need a basic AI strategy now. A minimum viable strategy allows any organization to say where it intends to go in key aspects of AI maturity. AI leaders and CIOs should use this simple tool to sketch out their intentions and keep them up to date. When to Use Directions for Use Gartner Recommended ...
Analyst(s): Kristen Richardson | Whit Andrews | Pieter den Hamer
... Access Insights Already a Gartner client? Vendor embedding of AI features and the ongoing infrastructure buildout are fueling continued growth in AI spending. The evolution of enterprises from ‘everyday AI’ to transformative, scaled use cases will drive the long-term market potential. Opportunity Overview ...
Analyst(s): Rishi Padhi | Hardeep Singh | Colleen Graham | Arunasree Cheparthi | Jon Erensen | Amarendra . | Naresh Singh | Shailendra Upadhyay | Adrian O'Connell | Kay Arnott | Peter Middleton
... Knowing where to start with AI is difficult for CHROs due to unclear visibility into where AI creates the most value across HR processes. This tool supplies CHROs with predefined AI impact scores across HR processes and enables prioritization of investments based on strategic process value and current ...
... Access Insights Already a Gartner client? CMOs who embed AI adoption goals into staff objectives will gain higher returns from AI investments. Training may inform marketers about the promise of AI, but learning by doing will accelerate improvements in marketing productivity. Insights at a Glance Strategic ...
... AI coaching offers a cost-effective opportunity to improve employee productivity and development at scale. This research helps L&D leaders determine where AI‑coaching is likely to provide the greatest benefit, where human coaches remain indispensable, and provides some considerations for how to integrate ...
... client? Employees are struggling with AI adoption, and it falters further when leaders and managers do not step up to guide employees through the change. CIOs must act: enforce clear accountability, foster collaboration, equip managers, and become AI role models to drive AI adoption across the workforce. ...
Analyst(s): Gabriela Vogel | Rob O'Donohue | Shanna Grafeld