... support agentic AI, CRM systems must evolve from static systems of record to dynamic ecosystems where AI agents act autonomously. Without this, AI remains limited in perception, decision and action. This research helps application architects apply four design principles to achieve AI-driven automation ...
Analyst(s): Mike Levisay
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... Buyers distrust supplier‑provided AI and favor independent tools. CSOs should boost transparency, reduce perceived bias, and ensure smooth AI experiences to rebuild credibility and close the growing trust gap. Insights at a Glance Issue Impact Implications Gartner Recommended Reading Gartner Insights ...
... Market hype touting AI agents as “digital employees” fuels anxiety and unrealistic expectations, ignoring critical gaps in technical reality, management practices and cultural nuances. AI leaders must manage a spectrum of AI work resources and build AI readiness over headcount replacement. Insights at ...
Analyst(s): Erick Brethenoux | Helen Poitevin | Lacy Lei | Wei Jin
... Current supply chain operating models limit AI’s value. To unlock the full potential of AI, CSCOs should adopt a bimodal roadmap: exploiting AI for short-term returns while redesigning the operating model for long-term, AI-native transformation and competitive advantage. Insights at a Glance Strategic ...
Analyst(s): Pierfrancesco Manenti | Leonard Ammerer
... early-stage AI companies. AI-natives are reaching product-market fit and funding milestones faster, with smaller teams and lower costs, raising the competitive bar. Tech CEOs who do not adapt to the new growth model will be disadvantaged. Overview Analysis The Impact Gartner Recommended Reading Note 1: AI-Native ...
Analyst(s): Raymond Paquet | Christine Adams | Peter Havart-Simkin
... Access Insights Already a Gartner client? CHROs are exploring the risks and benefits of using AI to coach employees. These tools support HR in efficiently enhancing employee learning, performance management and succession pipelines. Historically, coaching was cost-prohibitive despite its impact on learning ...
... IT sourcing leaders must align with the evolving AI regulations and standards like the EU AI Act, ISO/IEC 42001:2023, and NIST AI RMF, when buying AI products and services. This research provides a clear overview of these standards, highlights what they share, and explains how they differ. Insights at ...
... Already a Gartner client? Successful implementation and ongoing refinement of AI agents requires a blend of software and services. Tech providers are forced to build service accelerators, and service providers are building agentic AI stacks to support their GTM strategies. Product leaders have to complement ...
Analyst(s): Christine Tenneson | Radu Miclaus | Alastair Woolcock