... Access Insights Already a Gartner client? AI productivity becomes savings when supervisory and coordination roles leave the cost base. Without structural elimination, AI boosts throughput or capacity, not cost savings. CIOs use our spans and layers framework and design techniques to make principle-led ...
Analyst(s): Sarah Watt | Maddie Otter | Lauren Wheatley
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... Customer AI agents are emerging across industries with payment companies laying the foundations for agentic commerce. The banking industry is next in line. If banks fail to upgrade critical systems, they risk losing future business that these customers bring. CIOs must prepare and upgrade current bank ...
... Access Insights Already a Gartner client? One-third of supply chains aspire to be technology leaders, on the cutting-edge including AI, but most lag in real-world deployment. Chief supply chain officers can leverage these insights to benchmark their current state, pinpoint gaps, and strategize for successful ...
... leader in GenAI adoption within organizations, but long-term growth is limited by the focus on short-term results. CMOs must build a roadmap to evolve AI-enabled capabilities and leverage the human-machine relationship across strategic planning horizons to reach marketing goals. Insights at a Glance Impact ...
Analyst(s): Nicole Greene | Leah Leachman | Don Scheibenreif | Chad Storlie
... Using AI-enabled innovation management platforms enhances idea quality and speeds up innovation processes, offering compelling advantages and reducing risks. CIOs and other innovation leaders must adopt AI-led innovation to effectively achieve their desired business outcomes and not get left behind. ...
Analyst(s): Tsuneo Fujiwara | Christian Stephan | Daniel Sun
... defines and rates AI use cases that improve the quality, speed, and accessibility of strategic planning capabilities — reducing effort, enabling adaptive planning, and extending these capabilities across the organization. Business and technology leaders can use this assessment to guide AI investments. Overview ...
Analyst(s): Ethan Budgar | Jeff Cribbs | Sean Kumar | Ayca Moseley
... To reduce accidents and incidents, mitigate risks and improve operational efficiency, CIOs must adopt AI-driven EHS. This assessment compares the most prominent use cases for AI in EHS and maps them by business value and feasibility to inform and prioritize investments. Overview How to Use Use-Case Scoring ...
... emerging trends OpenAI’s 23 April 2026 release of ChatGPT for Clinicians introduces AI clinician assistant capabilities that rival other vendors’. Healthcare provider CIOs must urgently evaluate enterprise-grade clinical AI tools and agreements as an option to reduce the organizational risk of medical staff ...
Analyst(s): Laura Craft | Allison Dennis | Veronica Walk
... client? The cost to access, experiment with, and deploy advanced AI models is at an all-time low — but this will not last. The convergence of hardware constraints, energy demands, and market consolidation means that the economics of AI are about to change, and not in favor of the enterprise buyer. Gartner ...