... Access Insights Already a Gartner client? CHROs can unlock sustainable AI value when HR and IT act in unison. A unified strategy, consolidated data and shared governance help lower costs, strengthen trust and prepare the organization for AI‑driven ways of working. Overview Strategic Planning Assumptions Analysis ...
Analyst(s): David Bobo
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... The 2026 Gartner Financial Services Priorities Survey shows sizable gaps in firms’ AI data and workforce readiness, and enterprise coordination to implement and scale AI. CIOs can use this research to benchmark their firms’ capabilities, get up to speed on industry trends and prioritize investments. ...
... As AI agent orchestration concentrates enterprise intelligence, supplier-mediated decision logic amplifies cost and lock-in risks. This research explains why CIOs must establish an AI value orchestrator role now to retain architectural control, economic accountability, and supplier leverage. Insights ...
Analyst(s): Bill Ryan | Hannah Decker | Sundar Viswanathan | Yanni Karalis
... Measuring and articulating the ROI and business value of HR AI — including its impact on business outcomes, quantitative proof and qualitative impact stories — help CHROs secure and sustain AI investment. Use this research to measure and communicate the ROI and business value with confidence. When to ...
... The report links AI budget data from growth leaders to how firms allocate AI work, showing how IT spend aligns with growth strategy. CIOs should structure AI portfolios between efficiency and growth to self-fund innovation and scale beyond pilots. Insights at a Glance Issue Context Impact Brief More ...
... Access Insights Already a Gartner client? AI is dismantling professional technology and consulting services operating models and organizational structures. Firms have adapted their current business models to AI by adding tools and training. Getting full value from AI for their clients and themselves will ...
Analyst(s): Eric Goodness | Katie Gove | Matthew Brown | Mark McDonald
... To fully realize AI’s potential, CHROs must go beyond pilots and lead HR’s transformation to an AI-infused operating model — unlocking greater productivity and improved employee experiences. Use this three-step playbook for tools, templates and key insights to prepare HR’s AI transformation. How to Use ...
... Insights Already a Gartner client? Enterprise adoption of GenAI models will accelerate as the models are embedded into core business workflows, with agentic AI driving higher model consumption per task. As workflows evolve from single prompts to multistep, tool-augmented processes, usage will scale, driving ...
Analyst(s): Radu Miclaus | John Lovelock | Arunasree Cheparthi
... Access Insights Already a Gartner client? AI agents are digital actors capable of modifying production systems, rendering traditional I&O approaches obsolete. To ensure manageability, I&O must pivot to a framework of defined decision rights, adaptive governance and agent-specific metrics. Insights at ...
Analyst(s): Cameron Haight | Joe Antelmi | Ashish Banerjee | George Spafford