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Premium Research Apr 2026
... Bank CIOs are evaluating how best to implement AI-driven digital banking solutions to drive future growth and competitiveness. This research explores how AI modular architecture, CX platforms and security controls can align technology investments with AI-based innovation and business outcomes. Insights ...

Analyst(s):   Kristy Waterhouse   |   Mary Yan
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Premium Research Mar 2026
... are integrating AI features into their products and frequently making unilateral decisions about AI implementation, which can expose organizations to significant legal, financial and reputational risks. General counsel must strengthen third-party risk management to mitigate third-party AI risks through ...

Analyst(s):   Legal and Compliance Research Team
Research Apr 2026
... Insights Already a Gartner client? As businesses accelerate plans to scale agentic AI, PPM leaders risk becoming less relevant if they do not respond quickly to agentic AI developments. Take these three actions to enact agentic AI governance, upskill teams, and pilot use cases for PMOs. Insights at a Glance ...

Analyst(s):   John Williams
Premium Research Apr 2026
... Agentic AI blurs the line between IT and HR, creating new capabilities at the tech-talent intersection that neither function can own alone. CIOs must establish a new model of shared ownership with the CHRO to embed AI agents, design the human-machine workplace and accelerate AI value. Insights at a Glance ...

Analyst(s):   Lily Mok   |   Kristin Sherwood   |   Tanya Arora   |   Josie Xing   |   Katie Sutherland   |   Aviral Vyas   |   Sneha Ayyar   |   Mark Whittle   |   Kabeh Vaziri
Premium Research Mar 2026
... AI isn’t the threat to CMO relevance; misusing it is. Market‑shaper CMOs use AI to accelerate strategic insight and elevate brand leadership, enabling them to outperform peers, earn CEO and CFO confidence, and drive enterprise transformation and revenue growth. Insights at a Glance The Future Belongs ...

Analyst(s):   Sharon Cantor Ceurvorst
Research Apr 2026
... client? Software engineering leaders are successfully using AI to improve their operational performance in the software delivery life cycle (SDLC), but struggle to convert those gains into cost savings. Use these three cost levers to turn AI efficiency gains into demonstrable financial impact. Insights ...

Analyst(s):   Arun Batchu   |   Nitish Tyagi   |   Luke Parker
Research Feb 2026
... Insights Already a Gartner client? AI answer engines offer B2B CMOs the opportunity to boost brand visibility and win qualified leads, but these platforms pose unique and significant risks. Apply B2B AEO best practices detailed here to ensure your brand is visible and mitigate AI hallucination risks. Insights ...

Analyst(s):   Martin DeWitt   |   Nicholas Mortensen
Premium Research Feb 2026
... IT SPVM leaders face pressure to implement AI for efficiency gains but must manage new risks. Resist the pressure to make significant changes by prioritizing AI literacy and using proofs of concept in low-risk areas to build trust, ensure governance and oversight, and use small incremental operating ...

Analyst(s):   Ryan McKinney   |   Alan Stanley   |   Mark Whitehouse
Research Feb 2026
... Access Insights Already a Gartner client? AI transforms ambiguous voice of the customer feedback into precise actions called customer performance standards to set as goals for employees and teams. Using AI to correlate customer sentiment with operational data, CMOs can define CX performance levels that ...

Analyst(s):   Chad Storlie
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