... execution gap between perceived readiness and actual recovery speed exposes organizations to extended downtime and reinfection risk. Heads of I&O must apply AI-assisted decision support and automation to deliver clean, predictable recovery with lower risk. Insights at a Glance Impact Brief Actions Cautions ...
Analyst(s): Kuldeep Singh
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... Access Insights Already a Gartner client? Enterprises are seeing measurable AI-driven productivity gains, yet enterprise-level value is leaking through fragmented sourcing, poorly designed AI contracts, and uncoordinated buying. AI is being procured piecemeal — by teams, vendors, and functions — without ...
Analyst(s): Katarzyna Fonteyn | Jaideep Thyagarajan
... features inputs from 20 Gartner Research Board for Global CIOs members on the adoption, deployment, use cases, and governance of agentic or autonomous AI systems. Overview Summary of Results Survey Results Detail Gartner Insights Abstract ...
... Access Insights Already a Gartner client? Embracing the AI revolution is mission-critical for companies, but rapid AI adoption is currently challenged by levels of employee fear and uncertainty that surpass all recent levels of change stress. Enterprise AI transformation will stall wherever communications ...
... Access Insights Already a Gartner client? Organizations anchoring on token prices systematically underestimate the composite costs of LLM-based AI agents. Software engineering leaders must apply systematic cost optimization across model selection, agent configuration, and financial governance to contain ...
Analyst(s): Alex Coqueiro | Jim Scheibmeir | Cary Pillers
... Access Insights Already a Gartner client? AI exposes hidden vendor risks and makes expertise portable. Sourcing procurement and vendor management leaders must secure knowledge ownership, demand transparent performance evidence, and eliminate dependency to ensure objective, resilient IT services vendor ...
Analyst(s): Matt Baldino | Luis Pinto | Katarzyna Fonteyn
... This AI briefing examines three important updates: NVIDIA GTC 2026 announcements, OpenAI’s release of GPT-5.4, and the Pentagon’s designation of Anthropic as a supply chain risk. Insights at a Glance Issue Context Impact Brief More Detail Gartner Recommended Reading Gartner Insights Abstract ...
Analyst(s): Lucas Kobat | Shubhangi Jena | Auria Asadsangabi
... Access Insights Already a Gartner client? An overview of the AI applications in ITSM market, including its current landscape and future outlook. Highlights include key trends, market dynamics, and how the market is evolving in 2026. Gartner Recommended Reading Gartner Insights Abstract ...
Analyst(s): Siddharth Shetty | Chris Matchett | Colin Fletcher | Luis Fernandez
... Using AI agents in the wrong scenarios can lead to wasted investment, governance challenges and unreliable outcomes. This video helps CIOs assess when to use agentic AI, including how to evaluate use-case complexity for the right fit. Gartner Recommended Reading Gartner Insights Abstract ...
Analyst(s): Moutusi Sau | Erick Brethenoux | Pieter den Hamer | Leinar Ramos