... Access Insights Already a Gartner client? In an AI-driven market where anyone can copy features overnight, trust is the only durable advantage. CIOs must earn trust in IT to secure influence and partnership. This research shows how to make trust IT’s defining deliverable by building trusted products ...
Analyst(s): Miles Gibson
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... CRM sales platforms are shifting from systems of record to AI-driven execution platforms. Sales operations leaders need to prepare as this research explains the market shift and how separating engagement from data and context can improve process execution, signal quality, and sales outcomes. Insights ...
Analyst(s): Guy Wood | Adnan Zijadic | Wendy Butler-Mafuz
... following a three-phase model: foundations, scaling, and orchestration. This avoids fragmented approaches and ensures progress aligns with mission goals and AI adoption pressures. Insights at a Glance Impact Brief Actions Cautions How to Execute Success Measures Gartner Recommended Reading Gartner Insights Abstract ...
... AI is transforming the healthcare provider landscape, offering clinical, operational, financial, regulatory, and patient-centric benefits while posing integration and risk challenges. This research can help healthcare provider CIOs to drive sustainable value by leveraging the benefits, risks, KPIs and ...
... Generative AI enables entirely new opportunities to automate, augment and improve productivity in enterprise applications. This report provides application leaders with a comprehensive overview of nine critical capabilities, covering the key issues involved, use cases to consider and the synergy across ...
Analyst(s): Bern Elliot | Graham Wilkins | Tad Travis
... Experimenting with AI in production is a career risk for I&O. These insights help heads of I&O reduce exposure by enabling controlled experimentation and scaling agentic automation through governance practices that safeguard SLAs and maintain infrastructure uptime against systemic risks. Insights at ...
... AI adoption in IT services sourcing improves efficiency but can weaken expertise, create bias and expose data. This research shows sourcing, procurement and vendor management leaders how a strong AI strategy mitigates five emerging risks, and protects expertise and control during the sourcing process ...
... regulatory and value creation goals hamper CSP’s ability to advance cloud and AI adoption mandates. CSP CIOs can use the decision support framework herein to assess key decision levers and prioritize strategies for public cloud and AI partnerships. Insights at a Glance Impact Brief Actions How to Execute ...
... Access Insights Already a Gartner client? Many midsize enterprises fail to capture AI value due to fragmented investments and poor alignment with business goals. By focusing the AI strategy on initiatives directly linked to clear business outcomes, organizations can cut costs, reduce overhead, and accelerate ...