... Since AI usage during customer interactions has now become pervasive, the popular “this call may be monitored or recorded” disclaimer is misleading. This research guides customer service and support leaders on updating disclosure and extending its reach in the AI era. Insights at a Glance Strategic Planning ...
Analyst(s): Ian Elliott
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... Modernizing legacy ERP is time‑consuming and costly, and vendors are not retrofitting legacy ERP with the latest AI capabilities. This research helps CIOs with practical strategies to integrate modern AI technology into their existing ERP environments and advance their modernization roadmap. Insights at a Glance ...
... Access Insights Already a Gartner client? Siloed AI agents are the technical debt of the agentic AI movement, creating unmanaged attack surfaces. Vendors clinging to human-centric dashboards face rapid commoditization; survival demands autonomous control planes that govern multiagent swarms to deliver ...
... CIOs need to reinvent their IT organization for the AI era. This presentation equips CIOs to make a plan for this transformation by providing key archetypes for their IT organization, an assessment of AI’s impact on the IT workforce, and a recommended path for evolving the IT stack for 2030. Overview ...
... In the era of AI transformation, leaders are no longer employees’ primary source of truth during organizational change. To drive AI adoption, CCOs must refocus executive voice on business realities and transparent sensemaking, while delivering messages about personal benefits through managers and peers ...
... just optimizing AI infrastructure or tokenomics, it’s a strong step toward offering an alternative to leading GPU-based solutions. Product leaders will find that, unlike training, AI inference compute solutions will be a fragmented market, with myriad options each optimized for specific AI workloads. Overview ...
... Enterprise AI adoption is increasing and requires more robust ways to drive central governance oversight and apply risk management frameworks. To ensure AI governance controls are applied, D&A leaders must act on the trend for AI governance platforms to enhance programs and maximize the value of data ...
Analyst(s): Diarmuid Curran | Robert Thanaraj | David Pidsley | Sumit Agarwal | Lauren Kornutick
... disrupt global insurance markets. Insurance CIOs should seize this opportunity to critically evaluate their distribution strategies and the introduction of AI-based insurance apps as a distribution channel. Gartner Recommended Reading ...