... development of a universal semantic layer across departments and interfaces to third party AI systems to reduce chronic AI debt and ensure proper governance and explainability across rapidly evolving AI ecosystems. Insights at a Glance Strategic Planning Assumptions Impact Brief Actions and Cautions How to Execute ...
Analyst(s): Anthony Mullen
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... Salesforce’s strong brand recognition, broad CRM footprint and beyond, AI and agentic innovation, unified data, scalable solutions, and large partner ecosystem make it the company to beat in the AI-enabled CRM and customer experience AI race. But AI is creating a unique window for competitors to catch up with ...
Analyst(s): Kyle Davis | Ilona Hansen | Pri Rathnayake | Julian Poulter | Kyle Davis
... Brownsville, partnered with Gartner to manage IT challenges, optimize contract spending, build an AI strategy, and streamline decision-making. Mission-critical priority Optimize contract spending, develop a robust AI strategy, and streamline IT decision-making to overcome budget challenges and drive innovation ...
... Access Insights Already a Gartner client? AI efficiency is a set of best practices designed to optimize cost, performance, and resource utilization. AI leaders must embed efficiency, from stakeholder alignment and AI use-case selection, through development, deployment, and operations. Gartner Insights ...
Analyst(s): Pieter den Hamer | Gabriele Rigon | Bettina Tratz-Ryan
... emerging trends For the first time, the EU AI Act code of practice addresses the transparency of AI-generated content, making it a measurable and enforceable business requirement. AI providers and organizations unable to prove how they disclose and govern AI content will face higher compliance costs, ...
... Twilio’s combination of omnichannel communications, contextual data, AI frameworks, developer base and technology partnerships make it the company to beat in CPaaS AI. Other CPaaS vendors can catch up with product innovations in agentic AI and vertical-specific partnerships. Overview Analysis Gartner Recommended ...
... Access Insights Already a Gartner client? Poor data quality is a primary reason for AI application failures. Software engineering leaders will avoid costly errors by embedding automated quality checks, establishing quality gates, and implementing consumer-driven data contracts throughout development. ...
... Companies that use AI to amplify (not replace) human efforts build adaptable workforces, preserve knowledge, and gain strategic advantages. This note provides guidance for software engineering leaders on how to architect agentic AI that preserves human input and outperforms humans or AI alone. Insights ...
Analyst(s): Brent Stewart | Sarah Baumunk | Paige Kirk
... Achieving high outcomes from AI at scale is hard, but a set of organizations has successfully done so. This presentation distills survey insights and real-world practices from successful AI adopters and offers actionable strategies to help CIOs and AI leaders scale AI and exceed expectations. Overview ...