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Premium Research Sep 2026
... Healthcare provider AI buying has shifted toward pragmatic operational automation over clinical transformation. This research guides technology product and services leaders on aligning positioning, packaging, pricing, proof points, and partner strategies to win deals and drive immediate ROI. Insights ...

Analyst(s):   Jonathan Rivera   |   Theresa Beebe
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Research Aug 2026
... Access Insights Already a Gartner client? CSPs can leverage their last-mile networking and compute capabilities to win AI business, but generic offerings will not win the day. CSP product leaders should play to win by combining their strengths in connectivity, edge compute, security, and sovereignty ...

Analyst(s):   Khurram Shahzad   |   Ajit Patankar
Research Sep 2026
... Access Insights Already a Gartner client? AI-native service providers can win critical work where established providers have not closed the AI risk gap. By owning cost-visible, secure and trustworthy execution, they can become essential to the workflow and expand their position within large accounts. ...

Analyst(s):   Fernando Almeida
Premium Research Jan 2020
... ’ strategies and startups in that market. Analysis Introduction Analysis AI PaaS Edge AI AI Accelerators Overview Gartner Recommended Reading Gartner Insights Abstract ...

Analyst(s):   Arun Chandrasekaran   |   Arnold Gao
Research Aug 2026
... ServiceNow (Moveworks) ServiceNow (ServiceNow ITSM) Virtual Support Agent Operations Assistant IT Agent Advisory AI Search IT Content Generation Agentic ITSM AI for End-User Self-Service AI for IT Agents AI for Autonomous ITSM Inclusion and Exclusion Criteria Gartner Recommended Reading Critical Capabilities Methodology ...

Analyst(s):   Siddharth Shetty   |   Chris Matchett   |   Luis Fernandez
Research Aug 2026
... Access Insights Already a Gartner client? Federal AI spending is rising, but execution barriers are tightening. This research helps product leaders identify where opportunities exist, understand new buying dynamics, and align go-to-market, compliance and ecosystem strategies to compete effectively. ...

Analyst(s):   Daniel Snyder   |   George Sellner
Premium Research May 2025
... AI applications in ITSM analyze data and metadata to provide organizations with actionable insights on ITSM practices and workflows. This note guides infrastructure and operations leaders to learn from ratings and reviews by their peers shared on Gartner Peer Insights. Gartner Recommended Reading Methodology ...

Analyst(s):   Peer Contributors
Research Sep 2026
... Connectivity Agentic Workflow Application Security Cost Management Testing DevOps Agent Build and Deployment Agent Governance Custom AI Agent Development and Orchestration AI-Driven Application Modernization Custom Application Development Agentic Process Workflow Orchestration Security, Governance and Guardrails ...

Analyst(s):   Mukul Saha   |   Nitish Tyagi   |   Kyle Davis   |   Adrian Leow
Premium Research Jul 2025
... Organizations are challenged by rising support costs and declining productivity, requiring AI applications in ITSM to provide intelligent advice. This note guides infrastructure and operations leaders to learn from the implementation experience of their peers shared on Gartner Peer Insights. Overview ...

Analyst(s):   Peer Contributors
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