... Insurance technology providers assume AI-enabled innovation creates differentiation, but it doesn’t. The most successful product and service leaders will stop asking, “Can we build this?” and start asking, “Does this strengthen a position we already own?” Insights at a Glance Issue Context Impact Brief ...
Analyst(s): James Ingham
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... emerging trends I&O leaders can add new decision analysis capabilities and trust levels for their AI operations, following Dynatrace’s intended acquisition of Arize. This acquisition highlights a major shift, with AI agent observability now emerging as a core component of observability platforms. Overview ...
Analyst(s): Andre Bridges | Manjunath Bhat | Andrea Curry | Alex Coqueiro | Leo Li | Pankaj Prasad | Padraig Byrne
... Access Insights Already a Gartner client? Future competitive advantage will belong to AI vision innovators who pioneer an agentic layer delivering fully automated, hypercustomized enterprise workflows. Product leaders should embed agentic layers to automate and customize workflows, evolving autonomy ...
Analyst(s): Milly Xiang | Alizeh Khare | Akhil Singh | Laura Heath | Nick Ingelbrecht | Gunjita Mundeja
... Access Insights Already a Gartner client? AI adoption in software development planning lags other phases of the SDLC due to hallucination risk and fiduciary accountability, not feature gaps. Product leaders must architect planning tools around bounded autonomy and evidence grounding to win market share ...
... Healthcare provider AI buying has shifted toward pragmatic operational automation over clinical transformation. This research guides technology product and services leaders on aligning positioning, packaging, pricing, proof points, and partner strategies to win deals and drive immediate ROI. Insights ...
... Access Insights Already a Gartner client? AI-native service providers can win critical work where established providers have not closed the AI risk gap. By owning cost-visible, secure and trustworthy execution, they can become essential to the workflow and expand their position within large accounts. ...
... Access Insights Already a Gartner client? CSPs can leverage their last-mile networking and compute capabilities to win AI business, but generic offerings will not win the day. CSP product leaders should play to win by combining their strengths in connectivity, edge compute, security, and sovereignty ...
... ServiceNow (Moveworks) ServiceNow (ServiceNow ITSM) Virtual Support Agent Operations Assistant IT Agent Advisory AI Search IT Content Generation Agentic ITSM AI for End-User Self-Service AI for IT Agents AI for Autonomous ITSM Inclusion and Exclusion Criteria Gartner Recommended Reading Critical Capabilities Methodology ...
Analyst(s): Siddharth Shetty | Chris Matchett | Luis Fernandez
... Challenge, sought support from Gartner to build a technology unit from scratch and develop a strategic approach to digital transformation and artificial intelligence. He needed to define a clear technology strategy, prioritize resources, and establish a foundation for long-term success. How Gartner helped ...