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Premium Research Nov 2024
... AI offers opportunities but also poses unique threats in security, bias, compliance and market disruption. Banking and investment CIOs should evaluate innovative vendors in this report to enhance AI’s business impact while ensuring regulatory compliance and resilience against cyberthreats. Overview ...

Analyst(s):   Pete Redshaw   |   Uri Lerner   |   Jasleen Kaur Sindhu
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Research Apr 2025
... Research Already a Gartner client? ServiceNow, a Leader in the Magic Quadrant for Artificial Intelligence Applications in IT Service Management, has announced that it intends to acquire Moveworks, a Challenger, to enhance AI search and support capabilities, potentially initiating a trend of consolidation ...

Analyst(s):   Chris Matchett   |   Rich Doheny
Research Apr 2025
... Research Already a Gartner client? ServiceNow, a Leader in the Magic Quadrant for Artificial Intelligence Applications in IT Service Management, has announced that it intends to acquire Moveworks, a Challenger, to enhance AI search and support capabilities, potentially initiating a trend of consolidation ...

Analyst(s):   Chris Matchett   |   Rich Doheny
Premium Research Sep 2024
... Technology Infrastructure Research Board members regarding their approaches for assessing the impact and future efficiency gains from deploying artificial intelligence (AI) or GenAI technologies. It outlines members’ position on hiring for technical and business roles to support the efficient use of GenAI technologies ...

Analyst(s):   Consult the Board Research Team
Research Feb 2022
... This infographic identifies 27 of the most prominent AI use cases across research, development and commercialization functions. Life science CIOs should use this research to target the AI investments that deliver the right business value and are most feasible for their organizations to undertake. About ...

Analyst(s):   Animesh Gandhi   |   Jeff Smith   |   Michael Shanler
Premium Research Apr 2025
... Many retailers are incorporating AI as part of business process and execution across a gamut of industry applications and use cases. This research profiles nine emerging AI technologies that product leaders must evaluate to understand the potential impact and timing of AI adoption, and effectively plan ...

Analyst(s):   Sandeep Unni   |   Robert Hetu
Research Jun 2020
... support sales technology should help sellers improve sales execution by adding AI-based guided selling to their CRM roadmaps. Overview Analysis Impacts and Recommendations Gartner Recommended Reading Note 1: Preparing for AI-Based Selling Gartner Insights Abstract ...

Analyst(s):   Mark Lewis   |   Theodore (Tad) Travis   |   Mark Paine
Premium Research Oct 2025
... AI leaders must act now to discover and manage all manifestations of AI — including embedded AI, shadow AI and AI browsing. The rapid integration of AI into browsers and web agents is introducing new risks, requiring a fundamental shift in enterprise AI risk management and governance. Gartner Research ...

Analyst(s):   Avivah Litan
Research Apr 2021
... This infographic identifies the most important AI use cases across healthcare payer functions and scores each based on their respective business value and feasibility. Healthcare payer CIOs should use this research to define and prioritize AI investments. About This Research Recommended by the Authors ...

Analyst(s):   Jeff Cribbs
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