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Premium Research Jan 2025
... Analytics and AI initiatives provide capabilities that augment and automate decision making, playing a critical role in value generation. Fully realizing their transformative potential requires scalable and lasting delivery practices, unlocking new opportunities for growth and innovation. Scope Analysis ...

Analyst(s):   Afraz Jaffri
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Premium Research Feb 2024
... AI applications in ITSM use AI and GenAI to augment and extend ITSM workflows, providing intelligent advice and actions for IT support teams. I&O leaders can use this Market Guide to identify solutions and decide if needs can be met using ITSM platforms or if third-party extensions are required. Gartner ...

Analyst(s):   Chris Matchett
Research Nov 2020
... will be digital. B2B organizations are struggling to find a pragmatic approach to deploying AI-based sales technologies. Application leaders supporting CRM technologies should follow three steps to plan for AI that will support their B2B sales. Gartner Insights Abstract ...

Analyst(s):   Ilona Hansen
Research Aug 2025
... Insights Already a Gartner client? Artificial intelligence and cybersecurity have long intersected, and generative AI is only accelerating the pace of change. This Hype Cycle enables CISOs to use AI innovations to enhance cybersecurity programs and more effectively support AI initiatives with strong security ...

Analyst(s):   Josh Murphy   |   Jeremy D'Hoinne   |   Manuel Acosta
Premium Research Jan 2024
... Gartner First Takes Fresh insights on emerging trends This Prism plots 15 of the most prominent AI use cases for quality management against business value and feasibility. Quality and technology leaders can use this Prism to inform their investment strategies based on maturity and business impact. Gartner ...

Analyst(s):   Arnela Iseric
Premium Research Jan 2024
... Advancements in edge hardware and software are supporting the movement of more complex, scalable AI workloads to a broader asset base. Product leaders must differentiate in this maturing market by investing in emerging technologies that support new use cases and scalable business value. Overview Analysis ...

Analyst(s):   Scot Kim   |   Nick Ingelbrecht   |   Eric Goodness   |   Wataru Katsurashima   |   Bill Ray   |   John Santoro   |   Thomas Bittman   |   Ray Valdes   |   Sylvain Fabre   |   Tuong Nguyen   |   Bart Willemsen   |   Danielle Casey   |   Menglin Cao   |   Akhil Singh   |   Alan Priestley   |   Vibha Chitkara
Research Sep 2020
... AI can greatly enhance digital commerce applications, due to the abundance of data and business value derived from improving customer experience across channels. This infographic identifies 21 digital commerce use cases. Application leaders can use it as a starting point to prioritize opportunities. ...

Analyst(s):   Sandy Shen   |   Alexander Linden
Webinar On-Demand
... regulatory and policy landscape, accelerated the assessment of emerging risks, and driven broader functional and organizational adoption of generative AI. This has all come at a time when CEOs continue to list growth as their top priority; requiring GC to help their organizations balance risk with opportunity ...

Analyst(s):   Roxanne Rogers
Research Oct 2020
... This infographic identifies 16 of the most prominent AI use cases that can improve operations from manufacturing to customer interactions in the automotive enterprise. Data and analytics leaders can use this as a starting point for further fine-tuning. Gartner Insights Abstract ...

Analyst(s):   Michael Ramsey
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