... Service and support organizations often see AI and technology transformations fail due to poor change management. This research presents actionable strategies, based on real-world case studies, that achieved successful AI and technology transformations through tailored change management approaches. ...
Analyst(s): Eric Keller | Lauren Villeneuve | Deborah Alvord
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... Agentic AI changes how work gets done, and you must design your AI offering for that change. Tech CEOs need to treat change management as product architecture, or risk slow adoption, weak renewals and rising operational risk. Insights at a Glance Strategic Planning Assumption Issue Context Impact Brief ...
... Cybersecurity leaders struggle to secure data without inhibiting business-led AI innovation. With pervasive AI adoption distributing data decision making across the organization, cybersecurity leaders must prioritize collaborative data security governance to make data security the default for everyone ...
... a Gartner client? AI-driven collaboration transforms teamwork, particularly for nonroutine, multiteam and frontline work. Building on this shift, situational workflow automation and rapid micromodeling (SWARM) is an emerging collaboration technology powered by GenAI and agentic AI technologies. Overview ...
Analyst(s): Mike Gotta | Nikos Drakos | Jason Wong
... Access Insights Already a Gartner client? AI is shaping network security microsegmentation by enabling more dynamic and context-aware security controls. However, organizations still face operational challenges and the need for human oversight. Vendors that balance AI innovation with robust integrations will ...
... Fueled by cost optimization mandates and hyped promises, AI-driven security operations automation creates uncertainty. Cybersecurity leaders face a destabilized environment due to staffing impacts, retraining pressures, and uncertain costs of AI tools augmenting alert triage and investigation tasks. ...
... emerging trends This regularly updated library provides CHROs with examples of AI use cases from their peers across HR functional areas. In addition, CHROs can use this resource to stay up to date on best practices spanning AI selection, governance, implementation and adoption. Contributors Gartner Recommended ...
... periodic enterprise risk management won’t work for AI’s cross-domain risk interdependencies. To assuage board anxiety and protect value, CFOs must unite experts from operational, legal, and technological domains to integrate continuous risk operations into AI deployment. Insights at a Glance Strategic Planning ...
... Access Insights Already a Gartner client? AI use cases in finance and accounting BPO are expanding beyond invoice processing to now encompass areas like fraud detection and reporting commentary. CFOs comparing the value and feasibility of use cases should also pressure-test providers’ data sovereignty ...