... To realize the benefits of AI investment, customer service organization structure must align to the AI strategy. This research equips customer service leaders with actionable strategies to optimize their organization structure for AI-driven transformation. Gartner Research ...
Analyst(s): Karan Anand
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... Access Research Already a Gartner client? Sales enablement leaders are stretched thin as revenue demands surge and market chaos intensifies. With AI, enablement teams can slash content and delivery cycles, scale coaching and pinpoint what truly moves the needle — empowering them to outpace the market ...
... As banks, insurers and investment services firms increasingly concentrate funding on AI investments, CIOs must prepare for potential market shocks. They must develop robust AI strategy recovery plans, prioritizing agility, risk management and the tenacity to adapt quickly while continuing to deliver ...
... Agentic AI is critical for profitable in-store execution, but scaling fully autonomous in-store AI agents is likely five years away. To start unlocking competitive advantage, retail CIOs must augment human associates, build real-time data infrastructure, and target on-helf availability. Gartner Research ...
Analyst(s): Sandeep Unni | Max Panther Hammond | Kelsie Marian | Robert Hetu
... Uncertain business conditions and the rapid evolution of AI is complicating budget planning for software engineering leaders. Leaders should use these benchmarking data to guide spending decisions and cost optimization strategies for the software engineering organization. Insights at a Glance Issue Context ...
... AI is redefining how HR creates value, yet most HRBPs remain heavily invested in delivering transactional and ad hoc activities. This document provides CHROs with strategies to enhance HRBPs’ decision making and strategic impact by focusing on judgment-based competencies in AI-driven workplaces. Insights ...
... Application architects face compelling possibilities with AI browsers such as Perplexity’s Comet or OpenAI’s Atlas. This primer helps organizations explore the potential of emerging AI browsers, by balancing experimentation with a practical assessment of feasibility and security risks. Overview Analysis ...
... The research introduces a framework to quickly assess 20 AI use cases in digital commerce, scoring them for business value and feasibility. Digital commerce leaders should prioritize high-impact, achievable projects, accelerating innovation and justifying investments. Overview How to Use Use-Case Scoring ...
... Access Insights Already a Gartner client? AI-augmented SDLC is the biggest revolution in software development since the invention of the compiler. This guide shows software engineering leaders how to adopt, scale, and govern AI across the SDLC for long-term success. Analysis Research Highlights Gartner ...