... The research introduces a framework to quickly assess 20 AI use cases in digital commerce, scoring them for business value and feasibility. Digital commerce leaders should prioritize high-impact, achievable projects, accelerating innovation and justifying investments. Overview How to Use Use-Case Scoring ...
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... AI governance without executive-level guardrails results in unenforced policies, while technical guardrails without strategy misalign controls. Executive leaders should use these five executive AI guardrails to connect policies to enforcement and align controls with strategy. Insights at a Glance Issue ...
... Access Insights Already a Gartner client? Rapidly evolving AI use cases, pricing models and ethical implications are creating severe new commercial risks. Sourcing, procurement and vendor management leaders must adapt to new pricing structures, strengthen contractual protection and create contingency ...
Analyst(s): Bill Ryan | Dawn Singer | Melanie Alexander | Jo Liversidge | James Chang | Yolanda Harris
... Access Insights Already a Gartner client? Container management continues to mature and meet enterprise needs while also enabling AI aspirations and potentially aiding digital sovereign strategies. Here, we make three predictions for heads of I&O on the evolution of container management. Overview Strategic ...
... messaging is rising yet scaling this while maintaining brand standards remains a challenge for product marketing leaders. This research outlines a governed AI pilot to efficiently scale personalized messaging while safeguarding brand integrity. Insights at a Glance Strategic Planning Assumption Issue Context ...
Analyst(s): Mark Stanyer | Garrett Astler | Molly Beams
... Customer service and support leaders can harness AI to streamline root cause analysis and solution identification by integrating both structured and unstructured data. Leveraging techniques such as natural language processing, machine learning and generative AI, they can accelerate data-driven problem solving ...
... trends Cognizant has partnered with Cognition, whose Devin AI product provides “AI software engineers” that are an alternative, and enhancement, to human software engineers. With this partnership, Cognizant is reacting to the trend of in-house AI development replacing outsourcing. Overview Strategic Planning ...
Analyst(s): C.A. Swan | Jaideep Thyagarajan | Mark O'Neill
... As AI transforms software delivery, the focus is turning from optimizing individual developer productivity to optimizing team effectiveness in delivering value. Software engineering leaders must adapt organizational structures and ways of working to deliver maximum value with AI. Insights at a Glance ...
... threat landscape and inevitable agentic AI adoption require infrastructure security transformation. To avoid spiralling costs and critical governance failures, cybersecurity leaders must streamline existing controls and close new security gaps by deploying emerging AI security platforms. Overview Strategic ...
Analyst(s): Franz Hinner | Deepak Mishra | John Watts